This year a hospital administrator at a busy hospital in Henderson, Nevada had emergency room patients transported by ambulance to a less busy hospital nearby so he could put more profitable surgery patients in the available beds. The physicians in the hospital revolted because they felt the practice could harm the patients even though his [...]
For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, [...]
Fauquier Health, a 97-bed hospital in Warrenton, Virginia, had a hiring challenge. Yvonne Mitchell, program manager, recruitment, says nurses who did well in interviews sometimes didn’t know the clinical basics, something that was impossible to discern in an interview setting. She needed one tool that could test for behavioral, clinical and situational competence before the [...]
How do employers figure out who is the best candidate for the job? In the old days, you could post a job online and wait for resumes to come trolling in, clogging your inbox. However, today resumes are increasingly less helpful in determining how successful a candidate will be, and the mundane act of resume [...]
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by change requests and contract management, we can sit down and talk. That is what makes us successful.” Scott Lacy, Manager of HR Operations, International Paper It was the 1990s and the paper and packaging industry was dramatically evolving. To keep [...]
Rance Clouser was at lunch and needed to get in touch STAT (that’s a hospital term meaning right away!) with a colleague (one of 35,000) he didn’t know that well. The vice president of IT for Advocate Health Care, the largest healthcare provider in Illinois, didn’t have the associate’s phone number in his cell phone. [...]
As the evolution of sourcing options continues to develop and broaden, C-level executives in the public and private sector have devised and deployed various sourcing strategies to fulfill their vision and mission. When it comes to corporate shared services (e.g., information technology, contact center, finance & accounting and human resources), many have elected to offset [...]
16th Annual Outsourcing Excellence Awards – Most Flexible: Telstra and Talent2 “Talk about flexibility. This engagement was all about constant change. Talent2 will do almost anything!” Josephine Thompson, head of resourcing for Telstra Definition: Both parties demonstrated the ability to be flexible, especially when facing challenges. They made decisions that reflected what’s best for the [...]
PDS Technical Services Inc. had a budget line item it was determined to fix: the specialty recruiting firm was paying $3 million a year in workers’ compensation costs. How could it cut that number? PDS, which likes to call itself “a project support company” because the company’s buyers generally hire its technical workers for specific [...]
Back in the days when father knew best and Donna Reed was in the kitchen, most workers had full-time jobs. Today, more and more companies are adding contingent (anyone who is not full time) labor to the mix to get the most out of their talent. In some cases, the current contingent workforce is typically [...]
Ceridian had 14 HRO service centers in Scotland. Now it has four. Hear how this consolidation helped both the service providers and its buyers.
You’d think with today’s record unemployment it would be easy to fill jobs. Not so for jobs in sales or those requiring tech skills. Today it’s taking longer to fill them and employers have to make more offers to get a taker. Jim McCoy explains why.
Elliot Clark discusses the increased interest in global solutions and the bundling of permanent and contingent labor.
Tim Geisert of Kenexa discuss what mature outsourcing buyers are looking for in today’s RPO.
Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. [...]
Every company that relies on a large workforce has one thing in common – the desire to acquire and manage workers in a way that provides the most value without hurting the bottom line. But usually that is where the similarities end. Most companies have unique goals, objectives and challenges of varying complexities that require [...]
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