Human Resources

Outsourcing the HR Function or its Components | Article

Outsourcing the HR Function or its Components | Article

Most companies that have outsourced in the past like what they’re getting and are coming back for more. The most telling statistic to support this is the fact that 90 percent of the current outsourcing projects that are being planned are from companies that are currently outsourcing.

Extending Australia’s Global Reach by Outsourcing | Article

Extending Australia’s Global Reach by Outsourcing | Article

Business Process Outsourcing: Australians understand the need to be a part of the global economy but because of its isolation it often has troubles reaching those goals. As an island in the middle of the Asia Pacific, Australia sits in not only an economically volatile region, but it is also a long way from its trading partners, says Roger Fisher, general manager, corporate, Australian Department of Finance and Administration. Outsourcing has

An Electric Relationship | Article

An Electric Relationship | Article

Southern Company, an energy utility holding company, knows the importance of the HR department to an employee. Because of the physical and operational diversity of the $35 billion plus company, the electric company thought it might be a good idea to centralize the focus of it benefits administration by outsourcing, in order to improve efficiency for its 32,000 employees.

The World According to ASP, BPO | Article

The World According to ASP, BPO | Article

With today’s world interconnected through the Internet, one is incredulous that the chairman of the world’s foremost computer manufacturer didn’t have the vision to predict the future with more accuracy. Today, his statement might be more correct to say every family unit may soon have five computers, if you count Palm Pilots and Net-equipped wireless phones.

Global Top Decision-Makers Study on Human Resources Services | White Paper

Global Top Decision-Makers Study on Human Resources Services | White Paper

The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry.

The Benefits of Best-In-Class | Article

The Benefits of Best-In-Class | Article

Though a company may perform a single function it doesn’t necessarily entitle the company to the best-in-class moniker, says Jim McAloon, outsourcing consultant at Hewitt, a human resources (HR) firm.

Allocating the Risks of Outsourcing Human Resource Functions | Article

Allocating the Risks of Outsourcing Human Resource Functions | Article

Most companies find it difficult to part with any function (outsource) that directly touches their clients or employees because the staff and customers are often considered a company’s most important assets, says Attorney David Guedry, a partner at Hughes and Luce, L.L.P.

Three Centuries of Innovation | Article

Three Centuries of Innovation | Article

The Royal Bank of Scotland has shown a willingness to be innovative throughout its storied history that began on May 31, 1727. And in the last year of the 20th century, the bank, along with its human resources (HR) department continues to clear a path for others in the European banking industry to follow.

Market Momentum in Managing Manpower | Article

Market Momentum in Managing Manpower | Article

Outsourcing is changing HR, and HR is changing outsourcing. From its early roots of handling payroll processing, the outsourcing of Human Resources (HR) functions grew strong and produced outsourcing offshoots in benefits administration. Business processes such as health care, pension and 401k plans soon flourished, and HR became a stalwart market segment within the outsourcing industry.

Business Process Outsourcing: Human Resources Solutions | Article

Business Process Outsourcing: Human Resources Solutions | Article

To be able to focus on these strategic issues, HR executives are turning to outsourcing partners that can effectively manage their companies’ day-to-day human resources functions, says Alan Little, the London-based partner who leads Human Resources Outsourcing in Europe for PricewaterhouseCoopers.

No Seams | Article

No Seams | Article

Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.

In Pursuit of Accountability | Article

In Pursuit of Accountability | Article

Faced with information services (IS) budgets that have become moving targets, top executives now are asking for more accountability in how those investments are measured.

The Benefits Beyond IT… | Article

The Benefits Beyond IT… | Article

As the industry continues to move from cost-based to value-based outsourcing, technology trends that leverage network over premise infrastructure will offer new opportunities in business processes and functions.