Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will [...]
2013 Outsourcing Excellence Awards BEST PARTNERSHIP: The Boeing Company and Aon Hewitt “It’s not just about giving honest feedback. To be a good partner, you have to be willing to get honest feedback, go to the reflection pool and take a close look at what your own organization needs to change.” Debra Bodhaine Senior Manager, [...]
The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2013, the unifying answer [...]
In polarized, political America, many people believe outsourcing and offshoring are a big reason why unemployment remains stubbornly high. But the truth is outsourcing is also helping America survive and thrive. Did you know one of America’s fastest growing companies is an outsourcing service provider in metro Detroit? Secure-24 Inc., a provider of managed IT [...]
Insurance providers, laboring under legacy systems built up over decades, are in desperate need of systems transformation to compete for new customers and business in a rapidly evolving industry. But building a traditional business case for IT systems modernization, based upon the justification that consolidating aging and redundant legacy systems will reduce maintenance, support, upgrade [...]
Sweeping change is difficult for any organization. But in an industry such as insurance whose operations are tethered to a complicated aggregation of legacy systems, will the organization’s ability to adapt and embrace cloud-based technology be especially challenging? Cloud-based products represent the industry’s greatest opportunity to move the dial forward. Implementation of private or public [...]
It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the [...]
WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. [...]
More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers [...]
Insigma Technology Co. has a proven track record as a great partner for organizations looking to transform their business. We help companies bring innovation to their business. We are especially known for creative thinking and innovation around complex IT and business issues. We help our clients move beyond their operational constraints, differentiate their products and [...]
Wipro Limited is the world’s first PCCM Level 5 and SEI CMM Level 5 certified IT services company. Today, it is a diversified global business conglomerate with a profitable presence in niche market segments of IT solutions and services, consumer products, lighting, furniture, ecology and energy management, water treatment, and hydraulics. Major group companies include [...]
Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.
U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.
A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months.
XL Insurance recognized an opportunity in the U.S. casualty marketplace and decided to swiftly expand into the casualty risk management business through a new portfolio of products. But XL’s limited internal resources and fast timeline threatened the venture. Outsourcing made it happen.
Consumer-directed healthcare (CDH) is causing payors to determine how to meet the challenge of adjusting existing technology so it services individual clients, not just groups. Payors have four choices. One of those, a CDH defined-care platform in an outsourced model is finding great success in the marketplace. Here’s why.
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