Insurance Transactions

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the […]

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. […]

3i Infotech – Global Information Technology Service Provider | Service Provider

3i Infotech – Global Information Technology Service Provider | Service Provider

3i Infotech is a global Information technology company with a broad range of solutions. In 1999 we started off with just two offerings: application development & maintenance and IT infrastructure services. In addition, there was a team handling the back-office transaction processing work for the ICICI Bank, a NYSE-listed organization. We have expanded our portfolio […]

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article

U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.

Buyer’s Influence on Provider Spurs Both to Greater HRO Success | Article

Buyer’s Influence on Provider Spurs Both to Greater HRO Success | Article

Sometimes an outsourcing engagement seems like a good idea in the beginning. But later things don’t seem to work as they should. The partners can only find success by reminding themselves why they’re doing business together. That’s when Pinnacle Hotel Management’s suggestions changed Gevity.

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider | Article

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider | Article

A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months.

Outsourcer Helps Insurer Develop New Business Line Quickly and Efficiently | Article

Outsourcer Helps Insurer Develop New Business Line Quickly and Efficiently | Article

XL Insurance recognized an opportunity in the U.S. casualty marketplace and decided to swiftly expand into the casualty risk management business through a new portfolio of products. But XL’s limited internal resources and fast timeline threatened the venture. Outsourcing made it happen.

Administrative Firm and Its Data Provider Keep Ohio’s Workers’ Comp Program Operating Smoothly | Article

Administrative Firm and Its Data Provider Keep Ohio’s Workers’ Comp Program Operating Smoothly | Article

The state of Ohio decided to outsource its administration of Workers’ Comp managed care. CareWorks wanted the work but had to outsource to meet the state’s requirements. Eleven years later, CareWorks still has that business and has become one of the largest providers of workers’ comp services in the U.S., thanks to outsourcing.

Web Information Management Provider Keeps ESurance Visitor Friendly and Data Secure | Article

Web Information Management Provider Keeps ESurance Visitor Friendly and Data Secure | Article

ESurance® customers take care of their auto insurance needs almost exclusively through its Web site. Visitors can research auto insurance options, compare quotes, purchase policies, and print coverage cards. Like all retail commerce sites, ESurance is faced with the constant challenge of always being available and securely storing data. Outsourcing was the only way to get this done.

An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore | Article

An Outsourcing Solution for Consumer-Directed Healthcare that Payors Cannot Afford to Ignore | Article

Consumer-directed healthcare (CDH) is causing payors to determine how to meet the challenge of adjusting existing technology so it services individual clients, not just groups. Payors have four choices. One of those, a CDH defined-care platform in an outsourced model is finding great success in the marketplace. Here’s why.

How One Outsourcer Uses Another to Keep Its Work Onshore | Article

How One Outsourcer Uses Another to Keep Its Work Onshore | Article

Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas when it discovered a better solution from GTESS.

The Convergence of Healthcare and Financial Services | Article

The Convergence of Healthcare and Financial Services | Article

Consumer-directed healthcare is driving a convergence of technologies and business processes in the healthcare and financial services industries. This convergence is causing change in several business processes for both industries. Here’s a look at the trends, who’s driving the changes, and who benefits.

Gotchas For SMB Insurance Companies | Article

Gotchas For SMB Insurance Companies | Article

Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.

Core-Sourcing Helps Insurer Add Flood Insurance To Its Offerings | Article

Core-Sourcing Helps Insurer Add Flood Insurance To Its Offerings | Article

A Florida property and casualty company wanted to add flood insurance to its product line but couldn’t find the IT dollars to add a new application. Outsourcing did that seamlessly.

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter | Article

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter | Article

Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.