Research & Insight

IT Applications

A Merger, a Consolidation and a Transformation: The Critical First Steps

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services  “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if you don’t work with that provider as a team, you are going to fail.”John Dabek, …

Automation: the Key to a Successful Dynamic Enterprise in the "Now Economy&quot

Simon Shah, Redwood

There’s a reason automation solutions are on every business owner’s mind. Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while lowering costs is enormous. The real-time expectations of the ‘now’ economy is no longer limited to manufacturing and shipping but is driven by information services, an increasingly mobile workforce …

Paradise by the Dashboard Lights | White Paper

Outsourcing Center, Patti Putnicki, Business Writer

Fast access to meaningful, real-time information is critical to running a successful business, but today’s CEO dashboards fall short. Most are generic, out-of-the-box solutions, created by vendors who don’t understand the companies’ businesses or the type of information each specific CEO really needs. In a world where consumers can get personalized information pushed to their …

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

Frank Usher, Managing Consultant

Renewing and renegotiating outsourced relationships is a great learning experience about what can go wrong in a relationship. One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often lapse into an informality that has the provider acting more as an internal IT department …

Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad

Outsourcing Center, Samuel Crow, Senior Business Writer

For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School …

Keeping it Simple: The New Model for IT Service Management | White Paper

Outsourcing Center, Patti Putnicki, Business Writer

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way …

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality

Outsourcing Center, Patti Putnicki, Business Writer

There’s a rumor circulating in Europe, igniting fear and paranoia among businesses and consumers alike: Big Brother is alive and well and living in a U.S.-based cloud. That is, cloud data privacy is in jeopardy.  Allow us to explain. Two European companies announced the creation of the first fully European “Database-as-a-Service” cloud offering – one …

Under the Radar: A Look at Oft-Overshadowed ITO Trends

Outsourcing Center, Patti Putnicki, Business Writer

If information technology outsourcing (ITO) were a movie, cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends are emerging in the information technology outsourcing space. This article focuses on those unsung heroes …

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