Research & Insight

Function

IT Infrastructure & Applications

Areas Where Outsourcing Will Grow in the Next Five Years

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Our experts predict several areas of the industry will experience significant growth over the next five years. Predicted growth areas for outsourcing will include reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP, among others. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says one of the predicted growth areas for outsourcing will …

Outsourcing Allows Back-up Services Provider to Retain Market Leadership

Outsourcing Center, Bruce McCracken, Business Writer

Web 2.0 created a dilemma for Intronis, a provider of online data back-up systems. Its customers needed the software to back up their burgeoning data faster. Its proprietary software was increasingly unable to accommodate their needs and it didn’t have specs for a fix. Outsourcing to Exigen saved the day.

Legal Voice: If There’s a Data Security Breach, Who’s Responsible and Who Pays the Fine?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Data security has become the number one issue in outsourcing contract negotiations, reports John Delaney of Morrison & Foerster. Buyers believe suppliers have superior processes, so they should be responsible for security breaches. But suppliers know no system is immune. Here’s how to handle the conflict.

Why Shell Created an ‘Ecosystem’ of Three Suppliers When It Outsourced its IT Infrastructure

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Instead of outsourcing its IT infrastructure to just one supplier that takes care of everything, Shell chose to outsource to best-of-breed suppliers. It created an IT ecosystem designed to encourage three suppliers to work together. Read how they made multi-sourcing a success.

How Hot Spot Teams Innovate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Lynda Gratton at the London Business School has studied teams for the last five years. She explains how to encourage hot spots, a business environment where ideas and excitement ignite teams, who then solve problems and innovate.

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