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This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
August 1, 2009 |
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When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.
August 1, 2009 |
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During the transition CSC had to move 55 percent of Sun’s application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains with 42 fewer people, maintain service to 35,000 Sun employees, and support 600 applications. Here’s why it worked.
August 1, 2009 |
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When comparing IT service delivery models of in-house, traditional outsourced services, or an on-demand solution, companies often base their decision on a total cost of ownership (TCO) analysis. Smart companies ensure the analysis includes not only the IT cost impacts but also the impacts to the lines of business and does not overlook important, less [...]
This report describes how a relatively small internal department of a conglomerate in Mauritius has equipped itself over the last few years to offer back office services of any organisation using J.D.Edwards ERP system.
A paint contractor could maximize his credit at a Kelly-Moore store, then purchase more products at another store the same day. The second store wouldn’t know he had exceeded his credit limit because the IT system didn’t synch up in real time…until it outsourced to Tomax.
Download the handout from the free webinar by Patni Computer Systems Ltd on June 30, 2009.
June 30, 2009 |
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Explore the levers and choices surrounding a global service desk and its impact on cost.
What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.
June 1, 2009 |
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LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today’s brave new ITO world.
USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.
Why is IT change management so difficult? Martin Erb answers the question and provides insight into making change easier in ITO.
This Analyst Insight investigates the effort associated with major and minor upgrades, as well as the cost of not keeping current. It explores the value added to the business and identifies alternative delivery models to traditional on-premise, self maintenance that can significantly reduce the time invested by internal resources while fostering standardization and adoption of [...]
Leveraging WTASTM for Green Benefits and Managing Your Test Lab Enviroment Challenges. Until now, many challenges in managing heterogeneous test lab environments could not be overcome with virtualization, due to technology limitations. Companies were forced to use tools for a virtual environment only. Wipro has developed a new solution (Wipro Test Automation Services Framework) that [...]
Until recently, communication has been one of the most frustrating aspects of work. Now there’s an easy way to find a manager: go to your computer and right click on the colleague’s name. This is possible through the use of unified communication (UC), which increases productivity and eliminates the need to invest in multiple infrastructures.
It’s no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more, reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine.
April 1, 2009 |
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