IT Infrastructure & Applications

What is Outsourcing? It’s Our Past, Present and Future | Article

What is Outsourcing? It’s Our Past, Present and Future | Article

Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing activity; a hospital may outsource medical waste disposal; an auto manufacturer may outsource servicing; and an IT company may outsource […]

The Next Generation Shared Services through BPO | Article

The Next Generation Shared Services through BPO | Article

Executives are all asking similar questions of their shared service organizations (SSO): “How do I get to the next level of shared services and realize more value?” “How do I change my SSO model to expand services and go global?” “How do I drive continuous process improvement initiatives?” “How do I deal with social media […]

The Cloud Buyer’s Guide | White Paper

The Cloud Buyer’s Guide | White Paper

The Cloud Buyer’s Guide is a reference tool for sourcing professionals and IT management designed to simplify cloud economics and provide objective guidelines for understanding the pricing, terms and conditions that differentiate cloud providers. Effective sourcing of multiple delivery vectors ensures optimal use of IT resources, and equally important, enables the business and agency to […]

Putting the Spark Back into Applications Outsourcing Relationships | Article

Putting the Spark Back into Applications Outsourcing Relationships | Article

It can happen in almost any relationship. You’re happy enough, but as the years go by, you get a little restless. All of a sudden, you’re asking yourself, “is this really all there is?” Well, that’s exactly what’s happening with applications outsourcing. While it’s true, there are some wide-eyed newbies still enamored by the efficiencies […]

Outsourcing Enterprise’s BYOD Adoption to Improve Chances of Success

Outsourcing Enterprise’s BYOD Adoption to Improve Chances of Success

Are you at work? Check the mobile phone you are using. If you are in the Europe, Middle East and Africa (EMEA) region, chances are your company has allowed you to bring your own smart phone to work. The results of a recent survey of the region released by Aruba Networks (NASDAQ: ARUN) suggests that […]

New Connections App Completed by Outsourcing the Offshoring to the Ukraine | Article

New Connections App Completed by Outsourcing the Offshoring to the Ukraine | Article

Rance Clouser was at lunch and needed to get in touch STAT (that’s a hospital term meaning right away!) with a colleague (one of 35,000) he didn’t know that well. The vice president of IT for Advocate Health Care, the largest healthcare provider in Illinois, didn’t have the associate’s phone number in his cell phone. […]

Financial Services: Build those mobile apps before customers dial out | Article

Financial Services: Build those mobile apps before customers dial out | Article

Innovation unfolding by way of mobile application usage in the financial sector is not totally unexpected: an increasing number of customers are walking around with smart phones, transacting in virtual worlds, accessing information 24X7, changing market dynamics and providing unlimited opportunities. Time has literally begun to translate into money. ComScore (NASDAQ: SCOR)[i] reported earlier this year […]

The Six Warning Signs Your IT Operation Is At Risk | Article

The Six Warning Signs Your IT Operation Is At Risk | Article

It happens so slowly that you may not even notice what’s going on. A few extra steps to get around a problem here. An inefficiency or two there. A recurring help desk issue. A sluggish, outdated app. Minor inconveniences, right? “After all, we’re not a young IT enterprise anymore. So we’re a little sluggish on […]

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

16th Annual Outsourcing Excellence Awards – Best Partnership: US Army Information Technology Agency and Catapult Technology “We trust the Catapult team to pursue a solution without government intervention. They don’t have to wait to hear from us because we know they fix problems fast and provide backup documentation as a matter of course.” Gregg Meserve, […]

Remote Healthcare Device Monitoring and Analytics Boost Device Manufacturers’ Bottom Line | Article

Remote Healthcare Device Monitoring and Analytics Boost Device Manufacturers’ Bottom Line | Article

Wipro Voice: Remote Healthcare The recent U.S. Supreme Court decision on the Affordable Care Act (aka Obamacare) is just one business change buffeting the manufacturers of healthcare devices (which includes everything from MRI machines to cardiac pacemakers.) Like most manufacturers, their markets are flattening and so are their profits; developments that are squeezing their bottom […]

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores Why go to a store when you can purchase online? Thanks to innovative mobility strategies, consumers will soon have plenty of reasons. Instead of focusing efforts on lackluster mCommerce, retailers are now looking at mobility solutions as a means to enhance their customers’ […]

The Changing Healthcare Industry Is Changing IT | Article

The Changing Healthcare Industry Is Changing IT | Article

16th Annual Outsourcing Excellence Awards – Best Healthcare: Springhill Medical Center and Allscripts Outsourcing “Before Allscripts, IT was one of my biggest managerial headaches. Now it’s a huge feather in my cap.” Jeff St. Clair, president, Springhill Medical Center Definition: The buyer and service provider worked together to help the hospital and/or pharmaceutical company provide […]

Cloud Platforms and Hacktivism: Have you secured your cloud today? | Article

Cloud Platforms and Hacktivism: Have you secured your cloud today? | Article

Hacktivism is one of the single-biggest threats to cloud adoption. Verizon’s latest Annual Data Breach Investigations looked at 855 data breaches in 2011 and reported that 3 percent of the breaches could be attributed to hacktivists[1]. The number may appear insignificant and may not elicit stress from CIOs. However, the fact that 56 percent of […]

By August 21, 2012 Read More →
Facing IT Obsolescence, One Company Moves Infrastructure and Apps to the Cloud | Article

Facing IT Obsolescence, One Company Moves Infrastructure and Apps to the Cloud | Article

This is an all-too familiar situation for many companies in 2012: 1. They have old servers that are now becoming unreliable, putting their businesses at risk 2. They need to downsize to less office space 3. They want to trim payroll 4. They want to trim the total cost of maintenance One answer is: eliminate […]

New Market and Service Discoveries with Cloud and Mobility | Article

New Market and Service Discoveries with Cloud and Mobility | Article

How often have you heard that cloud is a great way to scale, keep the business agile and lower the cost of infrastructure? It’s the central theme of the cloud story everyone has memorized: Cloud offers near-infinite provisioning with a few mouse clicks (and the swipe of a credit card!) in a pay-as-you-go model. Few […]

By August 21, 2012 Read More →
Mobility’s Coming of Age: All Grown Up and Changing Business for the Better

Mobility’s Coming of Age: All Grown Up and Changing Business for the Better

Before cloud, mobility was in its infancy—a means of obtaining email, calendar and contacts on the go. People who relied on desktop computers for communication were unchained. For salespeople, this was awesome. But, for the rest of us, the business apps we needed required too much processing power to travel with us. Then, along came […]