Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing saves buyers money through lower cost. Outsourcing really saves money if the service is free. To allow organizations to take advantage of low-cost IT infrastructure outsourcing, Appistry provides a software solution that helps companies with cloud migration. The company provides its software at no cost to small and medium-sized users. “We wanted to create …
Outsourcing Center, Kathleen Goolsby, Senior Writer
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination. How do Argentina, Brazil, Chile, Costa Rica, and Mexico compare to Tier 2 cities in the United States? A.T. Kearney’s annual study, while global in scope, attempts to compare them from a regional perspective. The company ranked Brazil the No. …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Wipro Academic Thought Spot: A Discussion on Clean Technology with Rafiq Dossani, Senior Research Scholar at the Asia-Pacific Research Center, Stanford University. A Wipro Council for Industry Research Initiative Are there opportunities for outsourcing service providers to create new offerings in clean technology? Rafiq Dossani’s research answers that question. The Senior Research Scholar at the …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
Outsourcing Center, Bruce McCracken, Business Writer
Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.
Outsourcing Center, Bruce McCracken, Business Writer
Auteco Kawaski, a larger motorcycle assembler in Latin American, was unable to track the service and warranty records on individual bikes by either its 300 dealers or 350 service shops. A Colombian supplier, PSL, created the application to do just that.
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