A Florida property and casualty company wanted to add flood insurance to its product line but couldn’t find the IT dollars to add a new application. Outsourcing did that seamlessly.
Western Reserve Mutual Casualty had an information bottleneck problem with its quotes. The process took a long time and there was a problem with improper data entry; the quotes were close but off by a few dollars. Outsourcing solved the problem.
TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here’s one firm’s story.
FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.
Managing master data is becoming a priority with organizations focusing on implementing a Master Data Management (MDM) program on an enterprise-wide level. Many organizations encounter significant challenges in implementing MDM programs. This paper discusses the challenges and best practices for establishing an MDM program.
The Chicago Park District teamed up with Unisys to help guide its future evolution. The Chicago Park District successfully leveraged technology to bring value to the day-to-day operations requires a comprehensive technology solution offering increased availability, reliability, flexibility and scalability.
Abstract: Ensuring that your internal customers “stay at the center” is key for BPO success. Standardization, integration, and ease of use can get you there. Find out how.
After repeated requests from its clients, Infocrossing expanded its Enterprise Application Services to include Managed Application Services (MAS), a cross-platform suite that includes all aspects of ERP application outsourcing. We married best practices around infrastructure capabilities with our PeopleSoft and JD Edwards ERP expertise, explains Jim Turner, Director of Managed Application Services.
Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline’s technology base. Read why airlines are outsourcing important business processes.
Most retailers lack the ability to efficiently process their vendor-performance information into knowledge that allows them to avoid or recover unnecessary costs from inaccurate shipments. However, there’s an outsourced solution that brings visibility into vendor operations, creating huge competitive advantage. Read what it did for Gottschalks and other retailers.
All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers’ ability to capture more market share.
Pep Boys had to double its regional managers virtually overnight. The company wanted to promote from within but had no systematic way to locate the employees who might be good candidates. Outsourcing solved the problem.
Managing an extensive product line to quickly serve owners of everything from Abyssinian cats to Zebra fish is a tall order for PETCO. It turned to Software-as-a-Service to update its supply chain. Now it’s both reliable and fast.
Today farmers can harvest the information they need for their agribusinesses using an unlikely resource, their Internet Service Provider (ISP), who partnered with an ASP to grow a useful portal.
Delivering business results is one of the greatest challenges facing IT organizations today. How to demonstrate the value delivered in a way that is convincing to the business can be tricky. Learn how to help your clients create business value, measure performance, and drive continuous improvement.
The City of Charlotte recognized that creating a single point of-contact for end-user IT support would not only reduce costs and enhance the quality of service to end-users, but would allow the City to better leverage technology across all business units.
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