Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Manufacturers who outsource lose control over the manufacturing process. Adam Chernichaw’s advice: Document everything.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Sterngold, a dental products manufacturer, wanted to sell its good on the Internet. It outsourced the process to speed up its appearance on the Net. Today its Web site brings in $1.2 million a year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
US trade rules won’t allow a Cuban cigar on American soil. The same rules apply to software downloads; companies can’t sell software to Cuban buyers either. Penalties are in the six figures and there’s a possibility of jail time too. Trade Beam’s software makes sure companies only do business with approved buyers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
ComputerWire tracks outsourcing deals. Here’s the report card for 2004.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here’s a BPO road map for 2005.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
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