Procurement

Top Ten Reasons Why Outsourcing Fails | White Paper

Top Ten Reasons Why Outsourcing Fails | White Paper

The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and […]

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

The customer experience has changed, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Six Tips for Telcos to Cross the Cloud Chasm

Six Tips for Telcos to Cross the Cloud Chasm

Cloud technologies are changing both consumer and business behaviors. Breaking down barriers associated with storage and compute power, cloud solutions are freeing users from the limits of their smartphones, tablets and PCs allowing them to access unlimited resources and pay only for what they need. But how do providers of cloud services and solutions move […]

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download […]

15 Top ITaaS Do’s and Don’ts for Enterprises

15 Top ITaaS Do’s and Don’ts for Enterprises

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want […]

The One Big Mistake Companies Make When Selecting Cloud Providers

The One Big Mistake Companies Make When Selecting Cloud Providers

Here’s the scenario: you’re reviewing cloud providers—asking all of the tough questions, complete with exhaustive discussions on security, agility and price. You sign on the dotted line, deploy and feel pretty good about your choices. A few months later, reality strikes. You forgot to ask about the one vital thing that could transform your cloud […]

Current Challenges of eProcurement

Current Challenges of eProcurement

As manufacturing and businesses turn global, many organizations find themselves locked into two types of procurement practices: one set is struggling with Ariba, BasWAre, ePlus, PeopleSoft, Oracle or SAP type e-Procurement implementations while the other has direct material sourcing and procurement processes they have developed—and which are now inadequate—over the last decade or so. They […]

Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

For at least a decade, an outsourcing industry undercurrent has been that companies, wittingly or unwittingly, undermine outsourcing’s long-term value by pursuing short-term savings. A May 2013 survey by Consero Group LLC quantifies that perception. Consero’s “2013 Shared Services & Outsourcing Data Survey: Facts & Analysis” study found a majority of shared services and outsourcing […]

How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

2013 Outsourcing Excellence Award Winner BEST BENCHMARKING: Warner Bros. Entertainment Inc. and Alsbridge ProBenchmark “Our key stakeholders appreciated getting the information without disrupting their operations.” Jason Barkham, Vice President, Sourcing Management, Business Process Operations and Legal Affairs, Warner Bros. Entertainment Inc. Definition: The service provider helped the client benchmark its current sourcing services and helped […]

Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

2013 Outsourcing Excellence Awards Winner BEST NETWORK SERVICES: Parsons and Alsbridge Network Services “Out of the gate, the savings knocked it out of the park.”                                   Linda Ashworth, Telecom Manager, Parsons Definition: The service provider worked with the client’s voice, mobile and data providers to benchmark and negotiate new independent telecommunications’ contracts after several years […]

Remixing Your Retro IT Structure for Today’s World | Article

Remixing Your Retro IT Structure for Today’s World | Article

Cloud, virtualization, automation and mobility have fundamentally impacted the way businesses operate; yet many IT departments maintain the same roles and organizational structures that they’ve had for the past 15 years. And, for a lot of companies, that’s making IT more of a roadblock than an enabler. “I think one of the biggest challenges IT […]

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, […]

The Seven Deadly Sins of BPO and How to Avoid Them | Article

The Seven Deadly Sins of BPO and How to Avoid Them | Article

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. But, here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having them magically transform into fresh-pressed […]

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, […]