Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to outsource or change providers, the clock starts ticking….fast. It takes real discipline to know when to [...]
The introduction of Single European Payments Area (SEPA) aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across Europe quickly, easily, and inexpensively. However, Genpact foresees that recent changes introduced in the SEPA B2B Direct Debit Mandate will impact adoption of Direct [...]
What happens in an outsourcing relationship when the two partners are willing to go beyond each of their comfort zones to solve an intractable problem? Answer: a win-win for both partners as well as the relationship itself. This is the story of how Rio Tinto, a leading international mining group, and Infosys BPO, its outsourcing [...]
Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain — and why? If you decide to outsource, what should you do internally before outsourcing? How can you implement a hybrid strategy in your procurement [...]
Proxima: Redefining procurement. Powering business. Proxima is a dynamic international business, specialising in procurement outsourcing. At Proxima we approach things differently. Working closely with you, we improve business performance by making procurement deliver more. Our approach goes beyond driving efficiency. It’s about enabling change, enhancing management control and delivering results that exceed your expectations. [...]
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO [...]
Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster. Xchanging provides procurement, accounting, human resources and technology services across [...]
In studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services. These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract [...]
At Aditya Birla Minacs, “inspired every day” is more than a tagline. It is part of our DNA. And it drives every Minacscion to realize our vision and execute on our mission, every day. Our mission is to exceed client expectations every time with our passion for excellence and speed of execution, leveraging our global delivery [...]
Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO [...]
Although many organizations have developed in-house expertise in managing the core procurement spend, their non-core spend management continues to be sub-optimal. Procurement outsourcing is a solution that helps companies improvement non-core spend management and capture significant savings. The paper discusses the challenges companies face in effectively managing non-core spend across the entire source-to-pay process. It [...]
Enterprises often focus too narrowly on cost savings and lose sight of critical measures like improving bottom line impact, reducing Total Cost of Ownership (TCO), improving customer satisfaction and achieving global cost competitiveness. This paper highlights how CFOs and CPOs can deliver bottom line impact by: Setting cost-savings and spend under management (SUM) objectives Managing [...]
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the [...]
In many procurement outsourcing deals, service providers successfully identify savings and negotiate more effective contracts with suppliers. But they do not optimize the process end to end, do not facilitate more strategic sourcing, and fail to deliver innovation. Many buyers report achieving direct savings of 5-20 percent but not achieving the goal of transforming the [...]
The real value of Procurement Outsourcing is underexploited, partly due to common misconceptions and misunderstandings. Learn more about 7 common misconceptions that hinder the effectiveness of procurement outsourcing and the best practices that can bring about increased success.
Learn how you can find and maintain a competitive advantage beyond price by automating document-intensive business processes – such as invoice processing and procurement operations – on behalf of clients with demanding SLAs. Click here to download this white paper
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