Meet a New BPO Supplier: Compaq
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
Research & Insight
Function
Procurement
How I Learned to Stop Worrying and Love Outsourcing Negotiations
Michael E.C. Moss, Gordon & Glickson LLC
Ask anyone how long it takes to negotiate an outsourcing deal, and the answer will likely be the same: much too long. In fact, some would say, the outsourcing will take at least as long to negotiate as you have time available to negotiate, and probably longer.
Reverse Auctions Improve Quality, Price and Delivery of Custom Goods
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Like many manufacturers in America, BOCE is in the midst of a major slowdown, according to Tom Connelly, North American supply manager for the Wilmington, Massachusetts, company. Demand in the semi-conductor industry for its vacuum pumps, turbo molecular pumps and temperature control units is down.
Decreasing Delivery Headaches
Jerri L. Ledford, Business Writer
Any company doing business on a global scale knows what a hassle supply chain management can be. Everything from procurement to receiving becomes a difficult task when multiple currencies, customs departments and logistics are considered. And it’s that difficulty that drove Hong Kong-based global logistics management company, United States Consolidation (USC), Ltd., to look to an outsourcing supplier to ease the pain of supply chain management (SCM).
How Outsourcing Helped AT&T Lower Its Energy Costs
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With supply shortages creating a surge in natural gas prices and deregulation jacking up electricity costs, big power users found their energy costs soaring this year. The bills did go up at AT&T, but not by the magnitude of other corporate users.
Outsourcing a Process Co-Generates Savings
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
It all started with deregulation. Outsourcing the entire process fuels savings.
Barking Up The Right Tree
Outsourcing Center, Bruce McCracken, Business Writer
National retailers face a challenge when they enter the professional services sector. In the area of medicine, many customers view multiple location clinics with apprehension. They conjure up images of inexperienced, overworked and underpaid interns dispensing medical solutions on an assembly line.
The Heat Is On for Energy Management Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
California’s skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that’s a good thing for energy management outsourcing providers.
The New Sodexho Alliance:
Joyce Ahlering
Outsourcing operations themselves do not vary greatly across national borders. But multinational outsourcing efforts are often challenged by geographic distance and differences in national laws and customs. Sodexho Alliance, whose services range from Paris’s Seine River cruise catering to prison cafeteria staffing, has overcome those hurdles. The company finalized its merger with the former American hotel group Marriott on June 18th, 2001 to make Sodexho Alliance a global outsourcing model.
Judicial Middle Ground
Outsourcing Center, Kathleen Goolsby, Senior Writer
Judicial Middle Ground – A goal to realign resources to be more client-centered led to outsourcing at Justice Canada, the federal Department of Justice that is the attorney general for Canada. Linda Holmes, Director of Informatic Services and Technology Division of the Information Management Branch (IMB) for Justice Canada, says that IMB decided to establish a front office function, where the focus would be on the business of law and how technology can enable the department to do that business better. Budget constraints, however, were no help in establishing this business analyst/architect design function. The solution was to shift employees into this new core area and then outsource the day-to-day operations.