Procurement

Going Where No Company Had Ever Gone Before: The World’s Largest Procurement BPO Engagement Realizes Its Vision | Article

Going Where No Company Had Ever Gone Before: The World’s Largest Procurement BPO Engagement Realizes Its Vision | Article

16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and it’s working.” Ken Litton, Managing Director, Chief Procurement Officer, Deutsche […]

Transforming the Way IT Does Business by Creating a Leaner Finance Function | Article

Transforming the Way IT Does Business by Creating a Leaner Finance Function | Article

16th Annual Outsourcing Excellence Awards — Best F&A/Procurement: AstraZeneca and Genpact “We felt we got a win-win when we penned the final contract.” Tony Glynn, senior director of transformation, AstraZeneca   Definition: The service provider worked with the client to improve its F&A and/or procurement process, which then positively impacted the client’s bottom line. Many […]

A Merger, a Consolidation and a Transformation: The Critical First Steps | Article

A Merger, a Consolidation and a Transformation: The Critical First Steps | Article

16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services  “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if you don’t work with that provider as a team, you are going to fail.” John […]

The 10 Hardest to Fill Jobs in America and How Outsourcing Is Helping Fill Them | Article

The 10 Hardest to Fill Jobs in America and How Outsourcing Is Helping Fill Them | Article

Here’s a conundrum: How can the U.S. have a chronically high unemployment rate (8.2 percent with over 12 million unemployed, according to the Bureau of Labor Statistics on June 1) while 10 million manufacturing jobs go unfilled? Yes, 10 million, according to a report released April 24 by the World Economic Forum and Deloitte Touche […]

An RPO Provider Finds Quality Hires and Manages the Brand For an AustralianTelecom | Article

An RPO Provider Finds Quality Hires and Manages the Brand For an AustralianTelecom | Article

16th Annual Outsourcing Excellence Awards – Most Flexible: Telstra and Talent2 “Talk about flexibility. This engagement was all about constant change. Talent2 will do almost anything!” Josephine Thompson, head of resourcing for Telstra Definition: Both parties demonstrated the ability to be flexible, especially when facing challenges. They made decisions that reflected what’s best for the […]

Outsourcing Center Announces Winners of  16th Annual Outsourcing Excellence Awards

Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards

Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May 24th in Grapevine, TX DALLAS, April 11, 2012 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2012 Outsourcing Excellence Awards: Best Partnership: U.S. Army Information Technology Agency, Defense Continuity Integrated Network (ITA DCIN) and […]

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An Outsider’s View: Why Hire an Outsourcing Consultant | Article

An Outsider’s View: Why Hire an Outsourcing Consultant | Article

In our capacity as counsel to Global 1000 companies in sourcing transactions, we are frequently asked whether we recommend use of a third-party outsourcing consultant. The answer to that question is generally “Yes, by all means,” especially if the transaction is outside the norm for that entity and entails new components that are beyond the […]

10 Risks Buyers Face in Outsourcing Payments | Article

10 Risks Buyers Face in Outsourcing Payments | Article

The payments system is not something you ordinarily think as outsourced. However, the moment somebody in your organization decides to receive a payment via an intermediary (lockbox, collection agent, bank, third-party providers of “receivables management” servicers and more) or make a payment via an intermediary (AP servicer, freight forwarder, procurement specialists or software and more) […]

Enterprise Service Transformation: The Holistic Approach that Increases Efficiency, Revenue and Customer Loyalty | Article

Enterprise Service Transformation: The Holistic Approach that Increases Efficiency, Revenue and Customer Loyalty | Article

Wipro Voice – Enterprise Service Transformation Writwik Nanda, global lead, SAP CRM, Business Transformation Group for Wipro Technologies explains why using consumerization to transform an organization’s service business can increase customer loyalty and turn this support area into a revenue generator, as well. In most companies, the service organization is an island, a self-contained operation separated […]

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

Hint: 12 Months Out is TOO Late When should you start working on your next outsourcing contract? Many organizations do not address the end of a contract until the last year of its term. The notification period in the contract, typically six t-to12 months, usually triggers this discussion. However I believe this is a mistake. […]

Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

Outsourcing providers have been offering their clients analytics services for at least 15 years. “But today the interest in analytics is completely unprecedented,” reports Pankaj Kulshreshtha, senior vice president, analytics and research at Genpact. Earlier, clients only considered a few specialized functions were appropriate for the ‘quants’; today it’s all functions, he notes. “Procurement, marketing […]

Under the Radar: A Look at the Oft-Overshadowed ITO Trends for 2012 | Article

Under the Radar: A Look at the Oft-Overshadowed ITO Trends for 2012 | Article

If ITO were a movie, Cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends are emerging in the ITO space. This article focuses on those unsung heroes and the impact they’ll have […]

Less Haste, More Speed:  Improving the ROI on Outsourcing Transactions

Less Haste, More Speed: Improving the ROI on Outsourcing Transactions

Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to outsource or change providers, the clock starts ticking….fast. It takes real discipline to know when to […]

The Importance of Analytics

The Importance of Analytics

Analytics. That is the new buzz word in outsourcing and particularly in workforce management. Managed services providers (MSP) rely on vendor management systems (VMS) to crunch the terabytes of data on a company’s global workforce—where they work, for how long and how much they cost. But is this really helpful? “Absolutely,” says Doug Leeby, president […]

Part 4: Hints for Selecting an MSP for both Mature and Beginning Buyers | Article

Part 4: Hints for Selecting an MSP for both Mature and Beginning Buyers | Article

Fifteen years ago outsourcing buyers wanted to pool their contingent labor needs so they could clearly see their spend, recalls Lisa Fitzgerald, senior director within the contingent workforce practice of Kelly OCG. “We put them on standard rate cards and cut their expenses 20 percent on average the first year,” she recalls. “Moving to a […]

Getting Ahead of the Competition: Maximizing Single European Payments Area (SEPA) Business Benefits Through OTC Transformation | White Paper

Getting Ahead of the Competition: Maximizing Single European Payments Area (SEPA) Business Benefits Through OTC Transformation | White Paper

The introduction of Single European Payments Area (SEPA) aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across Europe quickly, easily, and inexpensively. However, Genpact foresees that recent changes introduced in the SEPA B2B Direct Debit Mandate will impact adoption of Direct […]