Outsourcing Center, Patti Putnicki, Business Writer
16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if you don’t work with that provider as a team, you are going to fail.”John Dabek, …
debra.floyd
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May 24th in Grapevine, TX DALLAS, April 11, 2012 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2012 Outsourcing Excellence Awards: Best Partnership: U.S. Army Information Technology Agency, Defense Continuity Integrated Network (ITA DCIN) and …
Ben Trowbridge
In our capacity as counsel to Global 1000 companies in sourcing transactions, we are frequently asked whether we recommend use of a third-party outsourcing advisor. The answer to that question is generally “Yes, by all means,” especially if the transaction is outside the norm for that entity and entails new components that are beyond the …
Robert Joslin, Managing Director, Alsbridge
Hint: 12 Months Out is TOO Late When should you start working on your next outsourcing contract? Many organizations do not address the end of a contract until the last year of its term. The notification period in the contract, typically 6-to-12 months, usually triggers this discussion. However I believe this is a mistake. Developing …
Outsourcing Center, Patti Putnicki, Business Writer
If information technology outsourcing (ITO) were a movie, cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends are emerging in the information technology outsourcing space. This article focuses on those unsung heroes …
Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.
Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years, when it comes to achieving outsourcing process excellence there’s still plenty of opportunity. Part of the challenge is that once the decision is made to outsource or change providers, the clock starts ticking….fast. It takes real discipline to know when …
Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.
Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain — and why? If you decide to outsource, what should you do internally before outsourcing? How can you implement a hybrid strategy in your procurement …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Like a pre-storm sky, a look at the investments outsourcing solutions providers are currently undertaking presents evidence of tremendous change over the next five years. They’re mapping out a new course, and buyers of outsourcing services need to understand where providers are headed so they can make informed decisions. Outsourcing Center asked 12 leading ITO …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing HR went through a shake-out over the past two years due to the continual issues around scope and other challenges that buyers and service providers encountered over the past decade. The dust has settled from the revamping efforts, but there are new challenges on the horizon. Here’s what your company needs to know for …
Outsourcing Center, Kathleen Goolsby, Senior Writer
At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If I had it to do all over again, I would put in place a more effective structure for managing the service provider and the relationship.” The problem is significant enough that it spawns many advice-oriented articles with titles such as: …
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