This year a hospital administrator at a busy hospital in Henderson, Nevada had emergency room patients transported by ambulance to a less busy hospital nearby so he could put more profitable surgery patients in the available beds. The physicians in the hospital revolted because they felt the practice could harm the patients even though his [...]
The most urgent challenge of 2012 in the retail space was consumers’ rapidly growing mobility and digital empowerment. Retailers responded by devising new ways to attract, engage and retain these droves of customers and meet their fleet-footed demand for products and services—on the customers’ devices and terms. In short, customers have embraced online shopping with [...]
Outsourcing the back office has been around for decades. But today there is a new way service providers are actually charging for these BPO services. It’s called outcome-based pricing. “Outcome-based pricing is a growing trend,” observes Dennis Winkler, head of the BPO practice for Alsbridge. He predicts in the near future most mortgage loan originations [...]
These days you can bet on just about anything. Now an HR outsourcer has something new to wager on: how much weight you will lose. HealthyWage is betting on the scientifically proven fact that people who receive financial incentives are more likely to stick with a weight loss program and lose more weight than people [...]
Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations [...]
For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, [...]
FOR IMMEDIATE RELEASE Outsourcing Center Announces Winners of 17th Annual Outsourcing Excellence Awards Events to be held May 9th in Irving, TX DALLAS, April 8, 2013 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2013 Outsourcing Excellence Awards: Best Partnership: The Boeing Company and Aon Hewitt Best IT Apps: [...]
Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can [...]
New forces are shaping the outsourcing industry. More efficient and cost-effective delivery models are being forced into existence. The industry is becoming more reliable and more predictable. The outcome is extremely positive from an outsourcing industry point of view: these are signs of systemic maturity. The impact of this is being directly felt in the [...]
Social media has rapidly expanded beyond the college dorm room to the corporate boardroom, enabling companies to interact with and attract customers in whole new way. So, what’s not to ‘like,’ right? While a skillfully executed social media program can bring big gains to corporate marketing, these channels have to be handled with care. One [...]
There is little question that today’s enterprises struggle with assessing the value – or lack thereof – that their relationships and contracts with their carriers actually deliver in support of their strategic, cost, and operational goals. The first step they should take – today, and every 12 to 18 months – is conducting a comprehensive [...]
The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare. How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that [...]
The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2013, the unifying answer [...]
Fauquier Health, a 97-bed hospital in Warrenton, Virginia, had a hiring challenge. Yvonne Mitchell, program manager, recruitment, says nurses who did well in interviews sometimes didn’t know the clinical basics, something that was impossible to discern in an interview setting. She needed one tool that could test for behavioral, clinical and situational competence before the [...]
The customer experience is changing, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that [...]
You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, [...]
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