Industry

Webinar: How to Transform Quality Care by Strengthening IT Infrastructure

Webinar: How to Transform Quality Care by Strengthening IT Infrastructure

      REGISTER NOW You’re Invited to an exclusive one-hour webinar on: How to Transform Quality Care by Strengthening IT Infrastructure There will be valuable insights shared on such topics as: Value Based Purchasing Population Management Building a Cost Effective IT Infrastructure Patient Safety FEATURING GUEST SPEAKERS: Steve Anderman - most recently held the role […]

By March 25, 2015 Read More →
Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Why Relationship Matters in Delivering  Results to CFOs | White Paper

Why Relationship Matters in Delivering Results to CFOs | White Paper

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in […]

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]

Enabling Greater Adoption of Private Exchanges

Enabling Greater Adoption of Private Exchanges

Setting the Stage Private exchanges are preconfigured online marketplaces that allow employees to shop for healthcare and other benefits. They are quickly gaining ground as an outsourcing opportunity for employers in the administration of traditional health and welfare benefit programs in tandem with a new dimension—outsourcing employee services related to healthcare. A recent Deloitte Consulting […]

How to Use Customer Data to Improve Your Customer Experience in the Call Center

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your […]

What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

How to Build Customer Loyalty

How to Build Customer Loyalty

Building long-term loyalty requires having a strategic program in place. Customized loyalty programs can be expensive and beyond the budget of retailers; sometimes, retailers may not be able to stitch together a loyalty program that leverages all their brands; and often retailers may not be able to create the team, resources, operations, applications and continuous […]

Can Cognizant fix US healthcare with TriZetto?

Can Cognizant fix US healthcare with TriZetto?

Cognizant has made an earth-shattering commitment to the US healthcare industry via the acquisition of TriZetto for $2.7B in cash, making this the largest single commitment to the fast-growing US healthcare market. TriZetto is a privately-held provider of healthcare IT software and solutions based in Englewood, CO. According to the press release, Francisco D’Souza, CEO […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Crushing the 10 Outsourcing Myths

Crushing the 10 Outsourcing Myths

Outsourcing continues to be a huge and multi-dimensional industry all by itself. In India alone, over 2.8M people work in outsourcing providing services to the US and western countries, and over 9M additional people are employed as a direct result of the outsourcing industry. Given the size and scale, it’s often hard to see the […]

Wearable Technology, Corporate Wellness Programs and the Future of Healthcare

Wearable Technology, Corporate Wellness Programs and the Future of Healthcare

Welcome to the age of the Quantified Self; an era of physical enlightenment, fueled by the onslaught of wearable health monitoring devices. These wristbands, watches and high-tech apparel track everything from footsteps and heart rates to sleep patterns and stress levels—creating biological “selfies,” delivered straight to smartphone on cue. From out of nowhere, wearable fitness […]

Transforming Pharma through Big Data and Analytics

Transforming Pharma through Big Data and Analytics

The global Pharmaceutical and Biotech industries are in turmoil. While top blockbusters are going off-patent, the decades-long decline in R&D productivity continues and peak sales of launched products are declining. However, it’s not all bad news. The availability of new big data sources and technologies holds the promise to fundamentally transform the Pharma industry. Explore […]