Industry

Five Signs That You Might Need to Outsource

Five Signs That You Might Need to Outsource

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find […]

Leading Reasons to Outsource Your IT Services

Leading Reasons to Outsource Your IT Services

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keep s you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — […]

By April 21, 2015 Read More →
Lifting the Winner’s Curse

Lifting the Winner’s Curse

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.

How to Transform Quality Care by Strengthening IT Infrastructure

How to Transform Quality Care by Strengthening IT Infrastructure

There will be valuable insights shared by a former COO and a current CIO on such topics as: Value Based Purchasing Population Management Building a Cost Effective IT Infrastructure Patient Safety Underlying it all is a health information technology system.  Our two guest speakers realized they needed a strategic partner to help them.  After going […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]

Enabling Greater Adoption of Private Exchanges

Enabling Greater Adoption of Private Exchanges

Setting the Stage Private exchanges are preconfigured online marketplaces that allow employees to shop for healthcare and other benefits. They are quickly gaining ground as an outsourcing opportunity for employers in the administration of traditional health and welfare benefit programs in tandem with a new dimension—outsourcing employee services related to healthcare. A recent Deloitte Consulting […]

How to Use Customer Data to Improve Your Customer Experience in the Call Center

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your […]

What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

How to Build Customer Loyalty

How to Build Customer Loyalty

Building long-term loyalty requires having a strategic program in place. Customized loyalty programs can be expensive and beyond the budget of retailers; sometimes, retailers may not be able to stitch together a loyalty program that leverages all their brands; and often retailers may not be able to create the team, resources, operations, applications and continuous […]

Can Cognizant fix US healthcare with TriZetto?

Can Cognizant fix US healthcare with TriZetto?

Cognizant has made an earth-shattering commitment to the US healthcare industry via the acquisition of TriZetto for $2.7B in cash, making this the largest single commitment to the fast-growing US healthcare market. TriZetto is a privately-held provider of healthcare IT software and solutions based in Englewood, CO. According to the press release, Francisco D’Souza, CEO […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Crushing the 10 Outsourcing Myths

Crushing the 10 Outsourcing Myths

Outsourcing continues to be a huge and multi-dimensional industry all by itself. In India alone, over 2.8M people work in outsourcing providing services to the US and western countries, and over 9M additional people are employed as a direct result of the outsourcing industry. Given the size and scale, it’s often hard to see the […]