CPG/Retail

Analytics Helps Retailer Compete | Article

Analytics Helps Retailer Compete | Article

Returns due to sizing errors had been a problem for a company selling children’s clothes on the Internet. Outsourcing solved the problem thanks to the supplier’s analytics.

Outsourcer Streamlines Insurer’s Processes With Technology and Remote Professionals | Article

Outsourcer Streamlines Insurer’s Processes With Technology and Remote Professionals | Article

Farm Bureau Mutual, a commercial carrier, needed a faster way to determine whether it wanted to renew a policy. If it didn’t have the correct information in time, it would adjust in haste and repent in leisure, charging lower rates when they really needed to be higher or vice-versa. Outsourcing solved the problem.

Recent Trends in Retail Outsourcing | Article

Recent Trends in Retail Outsourcing | Article

Retailers first began outsourcing to cut costs. Now the strategic goal is to achieve top-line growth. And that requires business transformation. Retailers have two choices to get there.

IT Talent: A Shortage in India? | Article

IT Talent: A Shortage in India? | Article

India is perceived as a cornucopia of IT talent. But some organizations are discovering that certain IT skills are increasingly scarce. Read about the current labor situation and what it means for your outsourcing effort.

Retailers Leveraging Outsourcing to Drive Value | White Paper

Retailers Leveraging Outsourcing to Drive Value | White Paper

An NCO Customer Management, Inc. case study. Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today’s customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how retail organizations do business.

Retailers Leveraging Outsourcing to Drive Value | White Paper

Retailers Leveraging Outsourcing to Drive Value | White Paper

Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today’s customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how retail organizations do business.

Start Up Starts Up Quickly By Outsourcing Its CRM | Article

Start Up Starts Up Quickly By Outsourcing Its CRM | Article

A start up needed a call-handling process that could route calls based on the skill and availability of the next agent without regard to geography. Outsourcing solved the challenge.

Why Outsourcing Retail Payment Transactions is Hot | Article

Why Outsourcing Retail Payment Transactions is Hot | Article

Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.

High Stakes: Web Site Customer Experiences | Article

High Stakes: Web Site Customer Experiences | Article

How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.

Outsourcing Pushes French Retailer’s Web Music Presence to the Top of the Charts | Article

Outsourcing Pushes French Retailer’s Web Music Presence to the Top of the Charts | Article

FNAC has been selling music on the Web since the early 1990s. But its site was as up-to-date as a vinyl 45. So it turned to an outsourcer to teach it the latest.

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand | Article

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand | Article

Elvis Presley Enterprises is counting on its supplier’s online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.

Insider Views on Trends in Global Sourcing | Article

Insider Views on Trends in Global Sourcing | Article

Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!

Emerging Trends in Telecom Outsourcing Touch Every Part of the Industry | Article

Emerging Trends in Telecom Outsourcing Touch Every Part of the Industry | Article

IDC says the telecom sector will lead all other verticals in outsourcing engagements over the next five years. Read how wireless, radio frequency ID, and VoIP are changing telecom outsourcing.

Outsourcing Mandate to BC Hydro Produces More Responsive Utility | Article

Outsourcing Mandate to BC Hydro Produces More Responsive Utility | Article

BC Hydro, which delivers electricity to 94 percent of British Columbia’s population, received an order from the government: act like a deregulated utility. That meant it had to outsource to remain competitive. It selected Accenture. Here’s what happened.

Why Your Health Insurer May Soon Be Your Bank | Article

Why Your Health Insurer May Soon Be Your Bank | Article

Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys’s Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance companies.

Travel/Hospitality IT Outsourcing Picks Up After Flat Growth | Article

Travel/Hospitality IT Outsourcing Picks Up After Flat Growth | Article

The travel industry historically upgraded its IT by buying competitors with cool programs. Today, however, consumers are demanding more sophisticated online offerings. So providers are turning to outsourcing to develop programs that help travelers sort through the thousands of travel options.