CPG/Retail

How Offshoring to China Saved the Day at DuPont | Article

How Offshoring to China Saved the Day at DuPont | Article

DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List | Article

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List | Article

Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.

A Case Study: What Drove CarMax Auto Superstores to Outsource its HR | Article

A Case Study: What Drove CarMax Auto Superstores to Outsource its HR | Article

When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier’s depth of functions in addition to the cost savings.

Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings | Article

Archstone Consulting/Duke University Offshoring Study: Respondents Reported 30 Percent Annual Savings | Article

How much money do companies really save offshoring? This new study answers that question scientifically: 63 percent saved more than 30 percent and 14 percent banked more than 50 percent.

India 2005: Facing the Challenges of Labor Shortage and Rising Wages | Article

India 2005: Facing the Challenges of Labor Shortage and Rising Wages | Article

New reports clearly indicate that India remains firmly perched at the top of the offshoring industry. But is all well amid all this optimism? We take a look at the challenges that India currently faces in the wake of a price spiral and increased pressure on India’s reported shortage of qualified information technology workers. India also faces heightened challenges from new geographies. How will it stay ahead of the pack in 2005?

Sephora Discovers the Beauty of Outsourcing its IT Infrastructure | Article

Sephora Discovers the Beauty of Outsourcing its IT Infrastructure | Article

Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.

Outsourcing Makes Labor Law Compliance ‘No Sweat’ for Hanna Andersson | Article

Outsourcing Makes Labor Law Compliance ‘No Sweat’ for Hanna Andersson | Article

American retailers want to comply with the No Sweat Initiative, which guarantees humane work conditions and forbids children under 15 to work. How do you comply if you import goods from around the world and don’t want to visit every factory? Answer: you outsource.

Four Ways to Get the Most from E-Learning | Article

“How to Win Fans and Influence Profits,” a 2003 report sponsored by Convergys, listed four ways for retailers to get the most from e-learning. They are: Map the e-learning initiative to specific store metrics, like productivity per square foot or share of repeat business. Focus on employees who affect the customer experience the most. Use […]

Outsourcing Real Estate Audits Saves Retailers Real Money | Article

Outsourcing Real Estate Audits Saves Retailers Real Money | Article

Real estate costs typically are the second biggest overhead expense after payroll. Outsourcing the lease audit function can save money and even save the business.

When Outsourcing CRM, Total Business Value Eclipses Labor Arbitrage | Article

When Outsourcing CRM, Total Business Value Eclipses Labor Arbitrage | Article

In the past, cost was the overriding consideration when companies outsourced their call centers. Work went offshore because few American suppliers could compete with the offshore providers. Today companies have discovered cultural compatibility between buyer and provider is just as important as the savings. Here’s what they learned.

SourceNet’s Solution Powers Energy Savings | Article

SourceNet’s Solution Powers Energy Savings | Article

An energy bill is a gold mine of information. SourceNet not only pays the bills but analyzes the data to unlock significant savings and to devise a plan to utilize energy more efficiently.

A Candid Chat on Offshoring with MphasiS | Article

A Candid Chat on Offshoring with MphasiS | Article

What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.

Foreign Outsourcing Invigorates US Economy | Article

Foreign Outsourcing Invigorates US Economy | Article

Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.

Suppliers Supply Letters of Credit Too | Article

Outsourcing service providers specializing in global trade management may also issue letters of credit for their buyers. The process is the same but has one advantage: the supplier may offer terms that give buyers time to actually collect money from customers before they have to repay their letters of credit. “Most of our clients are […]

Handling an Emergency: Outsourcing Provider Delivers Creative Solutions in Times of Crisis | Article

Handling an Emergency: Outsourcing Provider Delivers Creative Solutions in Times of Crisis | Article

Neither a banking software glitch nor an international blackout kept Ceridian Canada’s payroll customers from receiving their paychecks.

Outsourcing Conveniently Aligns Retailer’s Operations with Competitive Business Strategies | Article

Outsourcing Conveniently Aligns Retailer’s Operations with Competitive Business Strategies | Article

A few years ago, the typical 7-Eleven® store had a myriad of electronic devices that were not connected. For example, cash registers were not linked to the fuel pumps, which forced clerks to manually enter fuel sales into the registers, slowing the process and missing impulse sales. The situation prevented 7-Eleven from maximizing its profitability. Nor could the store managers effectively manage inventory; there was no way to know with certainty which items were moving well and which ones were simply taking up space. Shelf space in a small store is at such a premium that allowing five or 10 items to sit unsold for a week affects the bottom line.