CPG/Retail

RPOs, Service Providers Add Social Media to Find Talent for Buyers | Article

RPOs, Service Providers Add Social Media to Find Talent for Buyers | Article

Recruitment process outsourcers (RPO) have one job: to find the best talent for their clients. The rise of social media is the newest tool in their toolbox. “Social media is not just all the rage. It is a powerful platform,” says Sue Marks, CEO of Pinstripe, an RPO. “RPOs are embracing the new wave,” adds […]

Neusoft – Beyond Technology | Service Provider

Neusoft – Beyond Technology | Service Provider

Neusoft is the largest IT solutions and services provider in China and your premier BPO partner in China. To date, Neusoft has set up six software bases, eight regional headquarters, and a comprehensive marketing and service network in over 40 cities across China. In the global marketplace, we have also incorporated subsidiaries in the United […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

Trade Promotion Management: Why Most Companies Fail and How to Avoid Being Victimized | White Paper

Trade Promotion Management: Why Most Companies Fail and How to Avoid Being Victimized | White Paper

Changing consumer expectations and reduced consumer spending is causing CG companies major anxiety. Adding more precision to trade promotions management (TPM), therefore, has never been more important. Getting there will require TPM tools that, among other things, can integrate campaign information with in-store activity — and offer actionable recommendations in real time. A new generation […]

HP Helps Companies Manage Their Applications Portfolio to Align Cost with Strategic Value | Article

HP Helps Companies Manage Their Applications Portfolio to Align Cost with Strategic Value | Article

How does an enterprise move IT money from support and maintenance, which can devour up to 80 percent of its IT budget, to innovation? HP has found a way. “We’ve developed a different way to look at the applications in a corporation’s portfolio. The goal is to align the applications to the business’s overall strategy […]

Oracle On Demand – The Premiere Cloud Service for Oracle Software | Service Provider

Oracle On Demand – The Premiere Cloud Service for Oracle Software | Service Provider

Software. Hardware. Complete. Oracle On Demand is the premiere cloud service for Oracle software. Operating the world’s largest Oracle cloud with over 250,000 CPUs, Oracle On Demand customers get increased business performance faster, with reduced risk, and at a lower cost. Oracle On Demand has been serving customers for over a decade. With over 20,000 […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

Why Selecting the Proper Outsourcing Metrics Matters: The Census, Metrics, and the Tailor | Article

Why Selecting the Proper Outsourcing Metrics Matters: The Census, Metrics, and the Tailor | Article

Performance metrics are a measure of an organization’s activities and performance. All too often, the measures that focus on day-to-day operations have no relevance to the end reality, according to Nagendra P. Bandaru. He discusses how to create the correct SLAs.

How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article

How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article

Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.

The Customer Experience in an Era of Digital Transformation | Article

The Customer Experience in an Era of Digital Transformation | Article

How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.

Wipro’s First Global Innovation Tournament Offers Lessons in How Companies Can Innovate | Article

Wipro’s First Global Innovation Tournament Offers Lessons in How Companies Can Innovate | Article

Wipro Voice: Wipro’s [email protected] Innovation Tournament “Innovation at its best is pure magic.” That’s what Karthik Nagendra, Manager, Wipro Council for Industry Research, told the anxious group of finalists at the Wharton School’s first annual global Innovation Tournament. But how do you do it? The Tournament itself offered a roadmap for corporations interested in implementing […]

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees | Article

Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings | Article

Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

Take 2: Online Hotel Retailer Increases Success Formula by Offering More Personal Service | Article

David Litman, the founder of hotels.com, was itching to get back in the game after selling his company. He changed the business model the second time around, relying on people as well as the Web to book travel deals. Outsourcing to Working Solutions made it possible–and successful.

Social Media: How Will It Change Outsourcing? | Article

Social Media: How Will It Change Outsourcing? | Article

Kids have been tweating and creating Facebook pages for years. But over the last 12 months, social media has become a new tool of the business world. For the first time outsourcing buyers are asking their suppliers “for social media solutions to help them out, specifically in customer care,” reports Mike Wooden, Senior Vice President, […]