CPG/Retail

Trends in Utility Computing and Outsourcing | Article

Trends in Utility Computing and Outsourcing | Article

R&D clusters, virtualization, SOA. They’re part of the second-generation utility computing model, now the number-one model companies are selecting for new IT systems and high-performance computing (HPC) needs. Here’s how buyers are using the model with outsourcing.

Outsourcing Simplifies the Paperwork for Appliance Manufacturer Whirlpool | Article

Outsourcing Simplifies the Paperwork for Appliance Manufacturer Whirlpool | Article

Before outsourcing, Whirlpool struggled with manual order-entry, especially long order process times and the potential for misplaced or lost paperwork. After outsourcing, the automated document processes shrunk from hours to minutes and lowered payroll due to less human oversight.

Outsourcing Helps Legacy Air Carriers Fly Back to Profitability | Article

Outsourcing Helps Legacy Air Carriers Fly Back to Profitability | Article

Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline’s technology base. Read why airlines are outsourcing important business processes.

How Leading Retailers Achieve Vendor Performance Management and Compliance Optimization | Article

How Leading Retailers Achieve Vendor Performance Management and Compliance Optimization | Article

Most retailers lack the ability to efficiently process their vendor-performance information into knowledge that allows them to avoid or recover unnecessary costs from inaccurate shipments. However, there’s an outsourced solution that brings visibility into vendor operations, creating huge competitive advantage. Read what it did for Gottschalks and other retailers.

Retail E-Commerce No Longer a Diamond in the Rough | Article

Retail E-Commerce No Longer a Diamond in the Rough | Article

All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers’ ability to capture more market share.

Outsourcing Provider Helps Pep Boys Double Key Managers Quickly, Affordably | Article

Outsourcing Provider Helps Pep Boys Double Key Managers Quickly, Affordably | Article

Pep Boys had to double its regional managers virtually overnight. The company wanted to promote from within but had no systematic way to locate the employees who might be good candidates. Outsourcing solved the problem.

SaaS Provider Helps Make PETCO’s Supply Chain the Cat’s Whiskers | Article

SaaS Provider Helps Make PETCO’s Supply Chain the Cat’s Whiskers | Article

Managing an extensive product line to quickly serve owners of everything from Abyssinian cats to Zebra fish is a tall order for PETCO. It turned to Software-as-a-Service to update its supply chain. Now it’s both reliable and fast.

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter | Article

Seven Trends in Offshore Outsourcing for 2007 and Why They Matter | Article

Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.

How to Build Your Brand Image and Increase Revenues | White Paper

How to Build Your Brand Image and Increase Revenues | White Paper

How can retailers use the contact center strategically to drive both revenues and brand image? This white paper reveals the answers.

How Outsourcing to China Rescued INVISTA | Article

How Outsourcing to China Rescued INVISTA | Article

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.

Gaming Corporation Doesn’t Bet the House Because Its Supplier Checks Out Job Applicants | Article

Gaming Corporation Doesn’t Bet the House Because Its Supplier Checks Out Job Applicants | Article

While honesty is a prized characteristic of any employee, it is an absolute necessity for employees of gaming companies. Here’s how outsourcing helps Boyd Gaming deals with hiring challenges.

Outsourcing the Headaches of Chasing Down Insurance Certificates | Article

Outsourcing the Headaches of Chasing Down Insurance Certificates | Article

Collecting certificates of insurance and managing insurance compliance is crucial in minimizing the financial risks from accidents occurring on your property. Here are the many reasons why companies like Coca-Cola Bottling Co. are turning to outsourced solutions for this process.

Trading Up – Outsourced EDI | Article

Trading Up – Outsourced EDI | Article

When its electronic data interchange administrator left, a manufacturer chose to outsource this function rather than replace him. Here’s why the company discovered the ROI of outsourcing was big.

Financial Firms Reap Savings Through Outsourced Telecom Expense Management | Article

Financial Firms Reap Savings Through Outsourced Telecom Expense Management | Article

BancSouth’s telephone bill was 30,000 pages. Employees had to manually search for billing errors. If the bill matched the previous bill by a few thousand dollars, the bank figured it was accurate enough. Outsourcing solved these problems and saved $600,000 the first year.

Taking the Sting Out of Nondeliverable Email Addresses | Article

Taking the Sting Out of Nondeliverable Email Addresses | Article

One-third of the email addresses to which a company sends marketing communication will bounce back as undeliverable over the course of a year. This is a huge problem for companies trying to stay in touch and increase revenue through email marketing. But outsourcing comes to the rescue in reconnecting with those people on a very affordable basis.

Partnering–the Key to Long-term Success | Article

Partnering–the Key to Long-term Success | Article

What would you do if you were a start-up company that immediately experienced phenomenal growth and then encountered regulatory challenges? Arizona Vanilla found an outsourcing solution that just keeps growing like its own products.