Energy & Utilities

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Five Big Myths About Managing Applications in the Cloud

Five Big Myths About Managing Applications in the Cloud

Say the word ‘cloud’ and the energy in the room instantly increases. People move to the edge of their chairs.  Eyes light up and more often than not, lively conversation ensues. This excitement is not unfounded. Cloud computing is one of the biggest things to disrupt  the IT industry in decades; and a delivery model […]

Five Market Trends in Mobility and Semiconductors

Five Market Trends in Mobility and Semiconductors

“Innovation is exploding in the semiconductor business because of mobile devices,” says Arvind, leader of Wipro’s global semiconductor business. Why? Because consumers are becoming choosy. “Companies have to keep up with consumers’ expectations. If they don’t, they will become irrelevant,” adds the Wipro executive. Three underlying market demands are creating the five trends. The three […]

Breaking the Ten Outsourcing Myths | Article

Breaking the Ten Outsourcing Myths | Article

We can’t run away from the fact that outsourcing is a huge and still-growing industry by itself. Just like banking is broken down into various specializations (savings, wealth management, investment banking and a lot of other things), so too can outsourcing be seen as one large jigsaw puzzle with many bits joining up to make […]

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys Limited- Building Tomorrow’s Enterprise | Service Provider

Infosys (NASDAQ: INFY) was started in 1981 by seven young, dynamic minds with $250. We pioneered the Global Delivery Model (GDM), based on the principle of taking work to locations where talent is available and that make economic sense with the least acceptable risk. Today, we are a global leader in consulting, technology, and outsourcing, […]

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

If you’re like many companies that are outsourcing business processes and evaluating your technology options, then you’re probably buying products and services separately. In other words, whether you’re outsourcing Accounts Payable, Order Management or any other process, your provider would typically deliver a made-from-scratch product topped with best practices and complementary services to meet your […]

Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article

Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article

What’s new in the data center? Last year, the buzz was around “fabric data centers” as organizations began to worry about costs. Did it make sense to have dedicated and expensive network, computing and storage resources around applications even if the IT infrastructure was outsourced? Could IT infrastructure costs be brought down? CIOs were under […]

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores Why go to a store when you can purchase online? Thanks to innovative mobility strategies, consumers will soon have plenty of reasons. Instead of focusing efforts on lackluster mCommerce, retailers are now looking at mobility solutions as a means to enhance their customers’ […]

Business Applications Get the “Cool” Factor

Business Applications Get the “Cool” Factor

Admit it. We all loved getting emails on our Blackberries when mobility first burst on the scene. And back in the day (maybe four years ago), most of us thought of our smartphones as portable computer Mini Me’s, giving us things like mobile banking, mCommerce and a means to book a reservation or check for […]

RPOs Help Companies, Retirees in the New World of Work | Article

RPOs Help Companies, Retirees in the New World of Work | Article

Eight trends are changing the way people are retiring, according to Neal Bruce, vice president, product management for Peoplefluent, a workforce talent management company. The demographics may even affect the future performance of some companies, especially those in the energy and nuclear power fields. “Some companies may fall off the knowledge cliff when their retirees […]

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]

How Outsourcing Helped “Save” Detroit | Article

How Outsourcing Helped “Save” Detroit | Article

In polarized, political America, many people believe outsourcing and offshoring are a big reason why unemployment remains stubbornly high. But the truth is outsourcing is also helping America survive and thrive. Did you know one of America’s fastest growing companies is an outsourcing service provider in metro Detroit? Secure-24 Inc., a provider of managed IT […]

Give Your IT Environment a (Not So) Extreme Home Makeover | Article

Give Your IT Environment a (Not So) Extreme Home Makeover | Article

We’ve all experienced it. The home that was once just perfect suddenly becomes uncomfortable. It’s too cramped for our expanding family; it’s too big for our emptying nest – one way or another, it just doesn’t “fit” with the way we’re living our lives now.  We don’t want to change everything, so we opt for […]