Energy & Utilities

Mission Critical | Article

Mission Critical | Article

Sunoco cracks its data center challenges by outsourcing its mainframe processing to (i)Structure.

We’ve Only Just Begun | Article

We’ve Only Just Begun | Article

Jane Drasites, Director, Benefits Delivery for BP Amoco, swears that the first year in an outsourcing relationship is just like a marriage. Some marriages don’t work very well. When Amoco (prior to its merger with BP) signed an agreement in 1993 for Hewitt Associates to handle its HR functions, it was positive it had found the right mate. Unfortunately, they didn’t go for some counseling before they tied the knot, and the honeymoon didn’t last long.

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.

An Ounce of Prevention | Article

An Ounce of Prevention | Article

Burlington Resources, Inc., which is involved in the exploration, development and production of hydrocarbons, ranks first among U.S. independent oil and gas companies, in terms of proved U.S. reserves. It’s a company with the diverse global opportunities and financial strength of a major oil company, but it is also blessed with the entrepreneurial spirit, flexibility and responsiveness of an independent operator. If there was anything that might impede its ability to grow and remain competitive in its industry, Burlington would take steps to rectify that situation.

How Outsourcing Helped AT&T Lower Its Energy Costs | Article

How Outsourcing Helped AT&T Lower Its Energy Costs | Article

With supply shortages creating a surge in natural gas prices and deregulation jacking up electricity costs, big power users found their energy costs soaring this year. The bills did go up at AT&T, but not by the magnitude of other corporate users.

Outsourcing a Process Co-Generates Savings | Article

Outsourcing a Process Co-Generates Savings | Article

It all started with deregulation. Outsourcing the entire process fuels savings.

Supplier Supplies Capital, Engineers to Save Energy and Money | Article

Supplier Supplies Capital, Engineers to Save Energy and Money | Article

Farmland Industries, located in Kansas City, Missouri, is the largest co-op agribusiness cooperative in the U.S. In addition to the brand Farmland Foods, the company makes nitrogen- and phosphate-based fertilizers. Because the company uses a tremendous amount of natural gas, it has its own risk management operation. Its energy traders evaluate the price situation, working with various commodity traders, and then take futures positions in the natural gas commodity market.

The Heat Is On for Energy Management Outsourcing | Article

The Heat Is On for Energy Management Outsourcing | Article

California’s skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that’s a good thing for energy management outsourcing providers.

Getting Started on the Right Foot | Article

Getting Started on the Right Foot | Article

Success in an outsourcing relationship must be built on the right foundation, and that happens only when the buyer clearly and objectively describes to the supplier exactly what it wants to buy. That’s what Xcel Energy did when it entered into its successful outsourcing relationship with IBM Global Services.

Close Encounters of the HR Kind | Article

Close Encounters of the HR Kind | Article

Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in 12 states in the US. Dealing at times with regulation, deregulation and increased competition, this is a company that must set and achieve its goals. One prime target for improvement in the early 1990s focused on human resources.

How to Preserve Outsourcing Relations in the Midst of a Merger | Article

How to Preserve Outsourcing Relations in the Midst of a Merger | Article

When two companies merge, a flurry of negotiation begins. Often watching from the sidelines are clients whose outsourcing relationships can be hacked away in no time by the acquiring company’s executive sword. How can you salvage outsourcing relationships in the midst of a merger?

By July 1, 2001 Read More →
Expanding Beyond the ‘Edifice Complex’ | Article

Expanding Beyond the ‘Edifice Complex’ | Article

Real estate today is not about doing deals. People are getting over their ‘edifice complex,’ quips Deborah Kops, global lead, real estate process outsourcing for PricewaterhouseCooper’s (PWC) Global Outsourcing Group. She says a sea change is occurring in the industry as companies realize real estate is a form of business process outsourcing that can create profits.

Maximizing the Benefits of Economies of Scale | Article

Maximizing the Benefits of Economies of Scale | Article

Economies of scale are the holy grail of outsourcing. Certainly, scale is the most easily understood leverage point in outsourcing. The optimal use of infrastructure and the experience and expertise around a process are what generates the power of economies of scale. Outsourcing is often the only way many buyers can take advantage of this […]

Risky Business | Article

Risky Business | Article

The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of its business that was not attainable in the past and be cost effective while doing so. The outsourcer leverages its expertise and economies of scale in the hopes of meeting the client’s expectationss and making a profit in the process. But it doesn’t always work out that way.

HR Moves to Self-Serve | Article

HR Moves to Self-Serve | Article

SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a live representative, reports Kraig Koester, Midwest regional director for SynHRgy. He points out the outsourcing vendor’s 35 clients range from high tech companies who couldn’t live without their Palm Pilots to unionized heavy industry whose employees work with their hands not computers.

Managing the Liability Bogeyman | Article

Managing the Liability Bogeyman | Article

CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is adept at managing risks is like saying monkeys are adept at climbing trees. Neither could survive if they weren’t.