Outsourcing the back office has been around for decades. But today there is a new way service providers are actually charging for these BPO services. It’s called outcome-based pricing. “Outcome-based pricing is a growing trend,” observes Dennis Winkler, head of the BPO practice for Alsbridge. He predicts in the near future most mortgage loan originations [...]
Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations [...]
Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can [...]
The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2013, the unifying answer [...]
You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, [...]
Innovation unfolding by way of mobile application usage in the financial sector is not totally unexpected: an increasing number of customers are walking around with smart phones, transacting in virtual worlds, accessing information 24X7, changing market dynamics and providing unlimited opportunities. Time has literally begun to translate into money. ComScore (NASDAQ: SCOR)[i] reported earlier this year [...]
16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and it’s working.” Ken Litton, Managing Director, Chief Procurement Officer, Deutsche [...]
Back to Market Analysis home The market has moved up recently, implying the economy has improved. Although there may be small incremental gains, we are far from being out of the woods in our opinion. We are getting indications that demand is stable in the outsourcing group, but no indications of acceleration. The net result [...]
Back to Market Analysis home KPMG held its 2Q12 Global Sourcing Advisory Pulse Survey. The outsourcing business is turning into a winners versus losers game, as customers are looking for solutions vs. labor arbitrage. Demand for vertical BPO is healthy particularly in F&A. The pricing environment eased, but the vendors’ ability to increase profitability remains [...]
BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, [...]
Although the concept of application optimization is not new, the way companies approach optimization is shifting. In the past, optimization, if addressed at all, was regarded as a one-time consulting service, handled by an unrelated, third-party vendor. Today, successful companies are taking a more holistic approach — working with a service provider who can deliver [...]
Data continues to proliferate across all industries, making it necessary for organizations of all types to optimize their data center operations and develop data center management strategies in order to operate efficiently, remain competitive and successfully leverage their data. Read this white paper to learn how and why today’s organizations are currently approaching data center [...]
Manish Dugar, Sr VP Wipro BPO, shares his views on how Wipro is helping its customers do business better by leveraging BPO as a revenue enabler.
Webinar On Demand: Hear how some of world’s leading enterprises have leveraged a blend of domain knowledge, process re-engineering expertise and technology solutions to significantly enhance the way their organizations manage financial information and processes. You will explore how to leverage intelligent automation and active dashboards to: Minimize delay penalties and improve early payment discounts [...]
The general IT outsourcing marketplace has matured rapidly over the past 15 years. Unfortunately, outsourcing of lending and other core banking systems have not matured in the same fashion. Alsbridge will host a complimentary eSeminar from 11:00 AM – 12:00 PM ET (10:00 AM – 11:00 AM CT), on Thursday, October 6th, to provide important [...]
The general IT outsourcing marketplace has matured rapidly over the past 15 years, moving from a world of large, all-encompassing outsourcing agreements, to a world of relatively standard approaches to services, service levels and pricing that are common and benchmarkable around the world. Unfortunately, outsourcing in the banking industry has not matured in the same [...]
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