Financial Services & Insurance

Let Your Approach to Transition Be an Easy One

Let Your Approach to Transition Be an Easy One

You have developed a sourcing strategy to engage a capable service partner for delivery of IT or business process services.  You hired a reputable advisor to consult with your team to guide you through the sourcing strategy – developing and issuing the RFP, proposal evaluation, partner selection and now preparing for the transition and the […]

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

The healthcare industry is no stranger to innovation. Medical breakthroughs, drugs and vaccines have eradicated diseases that ravaged previous generations. New technologies improve outcomes through early detection. Minimally invasive surgeries speed recovery and reduce hospital stays. But, today, innovation in healthcare is taking a different form—namely, data analytics. It’s an innovation that not only enables […]

Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

For at least a decade, an outsourcing industry undercurrent has been that companies, wittingly or unwittingly, undermine outsourcing’s long-term value by pursuing short-term savings. A May 2013 survey by Consero Group LLC quantifies that perception. Consero’s “2013 Shared Services & Outsourcing Data Survey: Facts & Analysis” study found a majority of shared services and outsourcing […]

Tying the Knot on Service Levels and Business Satisfaction | Article

Tying the Knot on Service Levels and Business Satisfaction | Article

While companies are striving to acquire greater economic benefits from its IT, business operation end users rarely are concerned about technology delivery costs. Internal customers’ concern is: will IT work when it is needed without disrupting business operations. If IT services are disrupted, it is difficult to assess penalties on an internal IT delivery organization […]

Shared Services for Finance: Put Your Money on a Hybrid Model

Shared Services for Finance: Put Your Money on a Hybrid Model

The role of a CFO has been undergoing considerable change over the last few years as businesses try to weather the economic crisis. Suddenly, CFOs were expected to go beyond creating and managing budgets and driving the efficient use of finances. Now the C-suite expects them to anticipate change in economic conditions as well as […]

How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

2013 Outsourcing Excellence Award Winner BEST BENCHMARKING: Warner Bros. Entertainment Inc. and Alsbridge ProBenchmark “Our key stakeholders appreciated getting the information without disrupting their operations.” Jason Barkham, Vice President, Sourcing Management, Business Process Operations and Legal Affairs, Warner Bros. Entertainment Inc. Definition: The service provider helped the client benchmark its current sourcing services and helped […]

Cloud Sourcing Drives Innovation, Increases Efficiency and Reduces Cost | Article

Cloud Sourcing Drives Innovation, Increases Efficiency and Reduces Cost | Article

2013 Outsourcing Excellence Awards Winner BEST CLOUD: Take Two Interactive and Oracle “Oracle actually spends time understanding our business and our needs. They really listen, which means they bring things to the table that are meaningful to us.” John Hinkle, Chief Information Officer, Take-Two Interactive Software, Inc. When Take-Two Interactive Software’s ERP system could no […]

New UK Mobile Provider Rings Up Success by Outsourcing Before Go-Live | Article

New UK Mobile Provider Rings Up Success by Outsourcing Before Go-Live | Article

2013 Outsourcing Excellence Awards Winner BEST BUSINESS PROCESS: Giffgaff Ltd. And Firstsource Solutions “We knew they would be ideal bed fellows for us as they were willing, dynamic and hungry for success, both for themselves and our product.” Adele Shaw, head of member services, giffgaff Ltd. Definition: Both parties worked together to create and/or improve […]

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

2013 Outsourcing Excellence Awards BEST PARTNERSHIP: The Boeing Company and Aon Hewitt  “It’s not just about giving honest feedback. To be a good partner, you have to be willing to get honest feedback, go to the reflection pool and take a close look at what your own organization needs to change.” Debra Bodhaine Senior Manager, […]

When T-Mobile US, Inc. Needed a Partner to Streamline Billing, Improve Efficiency and Create a Continuum of Process Improvement, Amdocs Answered the Call

When T-Mobile US, Inc. Needed a Partner to Streamline Billing, Improve Efficiency and Create a Continuum of Process Improvement, Amdocs Answered the Call

2013 Outsourcing Excellence Awards BEST CUSTOMER SATISFACTION: T-Mobile US, Inc. and Amdocs “Although outsourcing is a partnership, you have to make sure that you, as the customer, maintain control.” Habib Sarkis, Vice President, IT Operations and Support, T-Mobile US, Inc.   You’d be hard-pressed to find another industry that is more competitive or moves at […]

Top 5 Predictions for Innovation in Cloud | Article

Top 5 Predictions for Innovation in Cloud | Article

Experts have said it for long time, but users were skeptical. Perhaps users were not even listening. Cloud is secure. Experts even said that most organizations do not have the skills or budgets to create the kind of security that giant cloud providers do. It is 2013, and everyone has figured out that security isn’t […]

Outcome-based Pricing: A Growing BPO Trend | Article

Outcome-based Pricing: A Growing BPO Trend | Article

Outsourcing the back office has been around for decades. But today there is a new way service providers are actually charging for these BPO services. It’s called outcome-based pricing. “Outcome-based pricing is a growing trend,” observes Dennis Winkler, head of the BPO practice for Alsbridge. He predicts in the near future most mortgage loan originations […]

Want to lose weight? Outsourcing lets you bet on it! | Article

Want to lose weight? Outsourcing lets you bet on it! | Article

These days you can bet on just about anything. Now an HR outsourcer has something new to wager on: how much weight you will lose. HealthyWage is betting on the scientifically proven fact that people who receive financial incentives are more likely to stick with a weight loss program and lose more weight than people […]

Making the Shift to a New Millennial Enterprise | White Paper

Making the Shift to a New Millennial Enterprise | White Paper

Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations […]

F&A Outsourcing Drivers | White Paper

F&A Outsourcing Drivers | White Paper

Chief Financial Officers are confronted with three major challenges today: fluctuations in the global economy; a stringent regulatory environment with increased focus on risk and compliance and complexities in business processes and the data boom that demand huge investments in technology and analytics. Finance & Accounting Outsourcing (FAO) has emerged as a solution that can […]

Eleven Reasons to Use a Tier 2 Provider | Article

Eleven Reasons to Use a Tier 2 Provider | Article

A decade or so after offshoring became a viable business option, a new outsourcing practice is currently emerging. Some American buyers are adding IT or BPO Tier 2 service providers to their provider mix. “Now I always plan on having a mixture of both,” reports Michael Stern, IT director, Quality Assurance Competency Center for Dignity […]