Financial Services & Insurance

Travel Management-Related ASPs: The New Alternative To High-Priced Service Providers | Article

Travel Management-Related ASPs: The New Alternative To High-Priced Service Providers | Article

Companies are getting a handle on their travel expenses using ASPs. The reports these programs can generate help buyers win disputes with hotels and wring even greater discounts from them. And now they can keep maverick employees in line.

Beyond merely asserting ‘Quality is Key’ | Article

Beyond merely asserting ‘Quality is Key’ | Article

As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost.

Editor’s Corner: Kim Davis of TalentTrack | Article

Editor’s Corner: Kim Davis of TalentTrack | Article

TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing Everything IT | Article

Buyer Backs Out of Bankruptcy and Drives into Financial Success by Outsourcing Everything IT | Article

Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.

Lessons Learned From This Year’s Awards | Article

Lessons Learned From This Year’s Awards | Article

Editor Beth Ellyn Rosenthal, who conducted all the interviews, finds six recurring themes among the winners. The most surprising: offshoring actually created jobs for Americans.

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6 | Article

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6 | Article

The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.

Calling for Help: Outsourcing Helps BT Reinvent Itself | Article

Calling for Help: Outsourcing Helps BT Reinvent Itself | Article

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

Making an Outsourced Call Center Relationship Work | Article

Making an Outsourced Call Center Relationship Work | Article

One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.

How Outsourcing to China Rescued INVISTA | Article

How Outsourcing to China Rescued INVISTA | Article

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary | Article

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary | Article

What do you do when the hospital has a fiscal crisis and can’t staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital recovered, putting patient safety before profit.

Why Every Business Needs a Disaster-Recovery Plan | Article

Why Every Business Needs a Disaster-Recovery Plan | Article

Last year Citrix took a direct hit from Hurricane Wilma, shutting down the business for 15 days. But Citrix customers continued to receive their products because several Citrix employees set up shop in HP’s New Hampshire facility, the first time a customer actually moved in to run its business on HP’s systems.

Outsourcing Threat Detection Keeps Corporate Networks Up and Running | Article

Outsourcing Threat Detection Keeps Corporate Networks Up and Running | Article

This is the second story in a series on data security. Data threats can cripple any network in virtually the blink of an eye. To protect its network, Swift Energy outsources its network monitoring. It didn’t take long to discover what a wise decision that was.

ITO Services Improve Workers’ Compensation Support | Article

ITO Services Improve Workers’ Compensation Support | Article

Thanks to a technology-enabled outsourced solution, what used to take two to four weeks or more for a doctor’s workers’ compensation report on a patient now takes about 30 seconds. The solution also helps get injured employees back to work faster, lowering costs for employers.

Clinical Information System Implementations: A ‘Three-Way’ Street | Article

Clinical Information System Implementations: A ‘Three-Way’ Street | Article

The centerpiece of current healthcare information technology outsourcing initiatives is the buyer’s decision to implement a new clinical information system. Attorney Bruce Leshine posits the best way to go about this is for the buyer, supplier, and CIS vendor to work together to craft a solution.

Outsourcing Data Management Pays for Rural Hospital | Article

Outsourcing Data Management Pays for Rural Hospital | Article

Thanks to a new outsourced health information management system, West Branch Regional Medical Centers’s paper deluge and records access challenges are a thing of the past. What’s more, the solution is more than paying for itself.

Outsourcing Enables Traveling in All Directions | Article

Outsourcing Enables Traveling in All Directions | Article

In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.