Government

Reducing Costs While Improving Patient Safety

Reducing Costs While Improving Patient Safety

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-enabled changes in the healthcare sector will increase dramatically during this decade. Highly available, aware and responsive infrastructures are fast becoming the focus of CIOs, with attention shifting […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude […]

A Cloud of Controversy: Protect People or Privacy?

A Cloud of Controversy: Protect People or Privacy?

During the same decade that the USA PATRIOT Act conferred unprecedented powers on U.S. law enforcement officials, such trends as the consumerization of information technology (IT) and virtual servers gained traction on the enterprise data center scene. Simultaneously, the advent of cloud technology ushered in an era in which data from companies all over the […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment

The key to any successful business is its talent. What would you do if you couldn’t find the people you needed in the entire country, even though you were paying above market wages? And you can’t offshore the jobs because of government regulations. That is the current situation in Singapore. Finding and affording the talent […]

RPO Providers Debunk 14 Outsourcing Myths

RPO Providers Debunk 14 Outsourcing Myths

Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s IT, outsourcing has become an accepted business practice. Yet it’s surprising how much resistance there still is in the market. The Outsourcing Center asked recruitment process outsourcing (RPO) and recruitment technology service providers why they believe companies still refuse to […]

A Government Agency Utilizes Outsourcing to Improve IT across Australia | Article

A Government Agency Utilizes Outsourcing to Improve IT across Australia | Article

2013 Outsourcing Excellence Awards Winner BEST IT INFRASTRUCTURE: Department of Broadband, Communications and the Digital Economy and ASG Group Ltd. “We developed a foundation of trust which is not always evident in outsourcing relationships.” Lee Di Berardino, Chief Information Officer, Corporate & Business, Information Technology Branch, Department of Broadband, Communications and the Digital Economy Definition: […]

Is a Culture Clash Affecting Your Bottom Line? Find Out, Then Fix It from the Cloud | Article

Is a Culture Clash Affecting Your Bottom Line? Find Out, Then Fix It from the Cloud | Article

This year a hospital administrator at a busy hospital in Henderson, Nevada had emergency room patients transported by ambulance to a less busy hospital nearby so he could put more profitable surgery patients in the available beds. The physicians in the hospital revolted because they felt the practice could harm the patients even though his […]

Top 5 Predictions for Innovation in Cloud | Article

Top 5 Predictions for Innovation in Cloud | Article

Experts have said it for long time, but users were skeptical. Perhaps users were not even listening. Cloud is secure. Experts even said that most organizations do not have the skills or budgets to create the kind of security that giant cloud providers do. It is 2013, and everyone has figured out that security isn’t […]

Want to lose weight? Outsourcing lets you bet on it! | Article

Want to lose weight? Outsourcing lets you bet on it! | Article

These days you can bet on just about anything. Now an HR outsourcer has something new to wager on: how much weight you will lose. HealthyWage is betting on the scientifically proven fact that people who receive financial incentives are more likely to stick with a weight loss program and lose more weight than people […]

BPaaS: A Boon for Delivering Efficient Public Services | Article

BPaaS: A Boon for Delivering Efficient Public Services | Article

For governments, it is imperative to bring down the costs of administering a growing number of public services. Since the 1800s, governments have funded law enforcement, water, electricity, town planning, health services, public transport and education. Today, governments must also provide their citizens with waste management services, telecommunications, environmental protection, public housing etc. Taxpayer money, […]

Trying to Kill “Offshore” is Bound to Fail | Article

Trying to Kill “Offshore” is Bound to Fail | Article

Remember the time when the whole world got its silk from China, spices from India and cotton from Egypt? The world of IT is veering towards the same concept, sourcing development of specialized software where it’s made best. In the truly flat world with data traveling in real-time across continents and time zones, there’s really […]

Healthier Public Health Systems with BPaaS | Article

Healthier Public Health Systems with BPaaS | Article

The pressure on governments to deliver healthcare services is growing. They are trying to understand demand, supply, utilization, price and quality of healthcare.  How do you do all this in an age when governments are largely cash strapped? Not easily. The problem is severe. A September 2012 World Health Organization regional committee meeting reported that […]

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market | Article

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market | Article

By 2013 most American companies understand and appreciate the value of offshoring. Since the Indians were among the first suppliers to pioneer the concept of sending work across geographical boundaries, American companies feel comfortable offshoring major functions to Indian service providers. Outsourcers in other countries would like to be considered on the short list at […]