Government

ITO Infrastructure: Headaches and Hot Buttons | Article

ITO Infrastructure: Headaches and Hot Buttons | Article

When asked about current ITO infrastructure challenges, industry experts opened the floodgates, revealing that they’ve been inundated by a tsunami of customer demands for 24/7 IT infrastructure speed and agility. “The consumer market and increased awareness of sourcing have triggered the expectation of 100 percent availability of infrastructure services, as well as uniform speed,” remarks […]

The F&A Forecast: 14 Challenges and Six Solutions | Article

The F&A Forecast: 14 Challenges and Six Solutions | Article

The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are […]

The New World Order of ITO: The View from the Inside-Out | Article

The New World Order of ITO: The View from the Inside-Out | Article

If you look back on the transforming world of IT over the past few years, it’s easy to chart the stages. First, there was denial that anything needed to change. Then came the fear of cloud and the perceived lack of control associated with this agile, new delivery model. As we move to 2013, we […]

The New Mating Rituals of Consumer Goods Companies and the Buyers They Want to Attract

The New Mating Rituals of Consumer Goods Companies and the Buyers They Want to Attract

WIPRO VOICE: There was a time when brand recognition was a consumer product’s best friend. A pretty package and eye-level shelf placement, coupled with some targeted print campaigns or clever TV ads, and you had it made. Whether you sold fashion or food, golf clubs or barbeque grills, the right combination of product, price, promotion […]

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

Catapult Technology Understands the Mission to Provide Secure IT for the Department of Defense | Article

16th Annual Outsourcing Excellence Awards – Best Partnership: US Army Information Technology Agency and Catapult Technology “We trust the Catapult team to pursue a solution without government intervention. They don’t have to wait to hear from us because we know they fix problems fast and provide backup documentation as a matter of course.” Gregg Meserve, […]

The Changing Healthcare Industry Is Changing IT | Article

The Changing Healthcare Industry Is Changing IT | Article

16th Annual Outsourcing Excellence Awards – Best Healthcare: Springhill Medical Center and Allscripts Outsourcing “Before Allscripts, IT was one of my biggest managerial headaches. Now it’s a huge feather in my cap.” Jeff St. Clair, president, Springhill Medical Center Definition: The buyer and service provider worked together to help the hospital and/or pharmaceutical company provide […]

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec – iBPO – The Smarter Way to Outsource | Service Provider

BancTec is a global leader in business process outsourcing (BPO), providing financial transaction automation and document management services for organizations seeking to drive efficiency in their financial and back-office processes. Headquartered in Dallas with clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to deliver flexible, focused solutions across the financial services, […]

5 “Gotchas” When Negotiating an Outsourcing Agreement | Article

5 “Gotchas” When Negotiating an Outsourcing Agreement | Article

Negotiating a good outsourcing agreement involves much more than just achieving the pricing you desire.  As you go through the process, you will go through the normal “give and take” discussions as you work with your potential provider(s).  However, it is important that you do not focus solely on pricing.  While reducing cost is typically […]

Vertical BPO: The Next Big Industry Trend | Article

Vertical BPO: The Next Big Industry Trend | Article

Wipro Point of View – Companies have long benefited from the scalability and cost savings they receive from business process outsourcing that offloads non-core tasks to a qualified service provider with proven capabilities. Until now, most enterprises outsourced work horizontally by specific function. A call center was a call center. Data entry was data entry. […]

Changes in the Indian Provider Landscape | Article

Changes in the Indian Provider Landscape | Article

If one theme runs through the current presidential campaign in the U.S., it’s that the country needs fixing. That is the opposite of the mood of Indian business leaders at February’s meeting of the National Association of Software and Services Companies (NASSCOM), according to Alsbridge CEO Ben Trowbridge. “There’s a great current of optimism in […]

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality | Article

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality | Article

There’s a rumor circulating in Europe, igniting fear and paranoia among businesses and consumers alike:  Big Brother is alive and well and living in a U.S.-based cloud. Allow us to explain. In November of 2011, two European companies announced the creation of the first fully European “Database-as-a-Service” cloud offering – one that provided a “safe […]

Indian Providers and the Elusive Productivity Issue | Article

Indian Providers and the Elusive Productivity Issue | Article

Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1.  The changing marketplace “The […]

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the […]

Part 3: How Outsourcing Buyers Benefit from Working with a Managed Services Provider | Article

Part 3: How Outsourcing Buyers Benefit from Working with a Managed Services Provider | Article

One of the hottest areas of the workforce today is contingent labor. But staffing firms that helped place them got their start more than 70 years ago during World War II. For example, Yoh, a managed services provider (MSP), supplied engineers and drafters to help the war effort, recalls Matt Rivera, director of customer solutions. […]

“Do Business Better” Using BPO as a Revenue Enabler | Article

“Do Business Better” Using BPO as a Revenue Enabler | Article

HP Enterprise Services – Bringing it All Together to Transform and Grow in a Changing World | Service Provider

HP Enterprise Services – Bringing it All Together to Transform and Grow in a Changing World | Service Provider

HP Enterprise Services provides infrastructure technology outsourcing services, applications services, and industry services, including business process outsourcing. We leverage the breadth of the HP portfolio and our Best Shore® delivery strategy to offer comprehensive IT services to more than 1,000 business and government clients in 90 countries. With our commitment to innovation, HP is driving […]