Healthcare & Life Sciences

The Many Sides of a Re-Do | Article

The Many Sides of a Re-Do | Article

Outsourcing’s maturation as an industry has created a substantial body of experience in ‘renegotiating’ and ‘restructuring’ outsourcing contracts. Today, these transactions — sometimes referred to as re-do — are more the rule than the exception.

By July 1, 1998 Read More →
A Perfect Fit… | Article

A Perfect Fit… | Article

Most Visionary Relationship: Beaumont Hospital and PricewaterhouseCoopers. Like most health care delivery organizations, Beaumont Hospital is under constant pressure from the government and insurance companies to find new ways to reduce costs.

Outsourcing: The Big Picture | Article

Outsourcing: The Big Picture. The outlook for pure outsourced big deals will decrease in the coming year, according to Jim Champy, chairman of outsourcing at Perot Systems.

Three Challenges Face Outsourcing | Article

Three Challenges Face Outsourcing | Article

The proliferation of outsourcing is just phenomenal across types of activities, across industries and at every level of the organization.

Networking: Ready for Lift-Off | Article

Networking: Ready for Lift-Off | Article

The burgeoning demand for increased flexibility and information exchange is driving a marketplace move to networking, according to Rick Roscitt, president and CEO of AT&T Solutions.

Benchmarking: A ‘Sanity Check’ | Article

Benchmarking: A ‘Sanity Check’ | Article

Anthem, Inc., a carrier of health insurance, was in the middle of an outsourcing contract when they decided to conduct a benchmark on price and service levels last spring. The reason for the company’s decision was simple. They suspected that they were paying too much for their current service. That proved to be true.

In Pursuit of Best Practices | Article

In Pursuit of Best Practices | Article

When Halliburton decided to outsource its benefits administration, one of the objectives was to improve the level of employee satisfaction with the benefits administration process. In addition, best practices would be sought in each area of operation.

Navigating Past the Legal Pitfalls | Article

The European Theater is primed and ready for growth in Information Technology (IT) outsourcing. Total European IT outsourcing is estimated at around $15 billion in 1997, and with firms fueled by the need to concentrate on their core competencies, that figure is expected to rise to around $27 billion in 2001.

By August 1, 1997 Read More →
Research: The Best Policy | Article

Research: The Best Policy | Article

International Outsourcing: Executives at Grupo Nacional Provincial (GNP) know all about the value of research. Statistics and other research information are part of their day-to-day business as the largest insurance company in Mexico. Therefore, when the company was considering outsourcing part of their Information Technology (IT) functions, the first step logically was research.

ACS and MedPartners | Article

ACS and MedPartners | Article

This relationship was chosen based on the strong affinity between supplier and customer in particular, the high degree of dependence of MedPartners on ACS.

Interview with Rick Roscitt, Managing Partner–Outsourcing Practice | Article

Interview with Rick Roscitt, Managing Partner–Outsourcing Practice | Article

It’s a growth industry that has not yet hit its stride. For instance, in the IT and customer care field, the breadth of what firms are now considering and are in fact outsourcing has grown so dramatically over the last year that it has become an accepted business style.

Interview with Chuck Jarrow, Director of Marketing for Integrated Services | Article

Interview with Chuck Jarrow, Director of Marketing for Integrated Services | Article

There is a greater interest in business process outsourcing (BPO). Expect to see more situations, like our recent agreement with CNA, in which BPO and IT are intertwined.