Manufacturing & Hi-tech

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when […]

15 Top ITaaS Do’s and Don’ts for Enterprises

15 Top ITaaS Do’s and Don’ts for Enterprises

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want […]

Six Ways BPO Looks Different in 2013

Six Ways BPO Looks Different in 2013

The BPO landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers use of […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment

The key to any successful business is its talent. What would you do if you couldn’t find the people you needed in the entire country, even though you were paying above market wages? And you can’t offshore the jobs because of government regulations. That is the current situation in Singapore. Finding and affording the talent […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is […]

Five Big Myths About Managing Applications in the Cloud

Five Big Myths About Managing Applications in the Cloud

Say the word ‘cloud’ and the energy in the room instantly increases. People move to the edge of their chairs.  Eyes light up and more often than not, lively conversation ensues. This excitement is not unfounded. Cloud computing is one of the biggest things to disrupt  the IT industry in decades; and a delivery model […]

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

The Flexi-pricing Route to Cloud Innovation

The Flexi-pricing Route to Cloud Innovation

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. […]

Do You Really Want to Outsource Customer Experience Management (CEM)?

Do You Really Want to Outsource Customer Experience Management (CEM)?

If you’re considering outsourcing your Customer Experience Management (CEM) or already outsource all or part of your CEM, it’s time to be sure you’re not doing more harm than good. In today’s always on, device-crazed world, service providers are constantly challenged to win and more importantly, satisfy their customers in an effort to reduce churn. […]

Let Your Approach to Transition Be an Easy One

Let Your Approach to Transition Be an Easy One

You have developed a sourcing strategy to engage a capable service partner for delivery of IT or business process services.  You hired a reputable advisor to consult with your team to guide you through the sourcing strategy – developing and issuing the RFP, proposal evaluation, partner selection and now preparing for the transition and the […]

What to Outsource in the 24×7 Marketing Age

What to Outsource in the 24×7 Marketing Age

The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard whenever, wherever. Working hours, what’s that? Banks—previously such strict observers of “working hours” all over the globe—have risen to […]

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

The healthcare industry is no stranger to innovation. Medical breakthroughs, drugs and vaccines have eradicated diseases that ravaged previous generations. New technologies improve outcomes through early detection. Minimally invasive surgeries speed recovery and reduce hospital stays. But, today, innovation in healthcare is taking a different form—namely, data analytics. It’s an innovation that not only enables […]

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

In companies large and small, the role of IT has dramatically changed. Instead of a cost center, it has become a business enabler—a problem solver charged with both innovation and keeping the underlying infrastructure running. At the same time, multi-sourcing with a variety of providers is now the norm. In the future, a mid-size company […]

Current Challenges of eProcurement

Current Challenges of eProcurement

As manufacturing and businesses turn global, many organizations find themselves locked into two types of procurement practices: one set is struggling with Ariba, BasWAre, ePlus, PeopleSoft, Oracle or SAP type e-Procurement implementations while the other has direct material sourcing and procurement processes they have developed—and which are now inadequate—over the last decade or so. They […]

Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

Consero Study Finds Short-Term Goals Often Undermine Long-Term Outsourcing Initiatives

For at least a decade, an outsourcing industry undercurrent has been that companies, wittingly or unwittingly, undermine outsourcing’s long-term value by pursuing short-term savings. A May 2013 survey by Consero Group LLC quantifies that perception. Consero’s “2013 Shared Services & Outsourcing Data Survey: Facts & Analysis” study found a majority of shared services and outsourcing […]