Insider Views on Trends in Global Sourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Outsourcing Center, Kathleen Goolsby, Senior Writer
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
Eric Schoeniger, Business Writer
A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.
Ulad Radkevitch
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
American Ref-fuel turns garbage into electricity. It outsources everything else. Here’s how the company’s various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn’t waste energy.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
Eric Schoeniger, Business Writer
Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor ordered.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it outsourced its call center to a supplier specializing in healthcare.
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