Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The research group predicts the offshore outsourcing market will continue to grow nearly 20 percent annually through 2008. Currently it estimates the total offshore market is greater than $10 billion.
Outsourcing Center, Bruce McCracken, Business Writer
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it’s all about customer satisfaction.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Concluding our five-part series on what causes outsourcing arrangements to fail, we look at the picture from the opposite corner–the keys to success–with advice from 68 buyers and providers that achieved even more value outcomes and higher ROI than they anticipated at the outset.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.
Jon F. Doyle, Attorney, White & Case LLP
Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As Tom Devane sees it, businesses today, like Hamlet, face an existential question: To offshore or not to offshore. “For most of today’s manufacturers and knowledge service providers, that’s a perplexing question indeed,” says the author of Integrating Lean Six Sigma and High-Performance Organization. Leading the Charge Toward Dramatic, Rapid, and Sustainable Improvement, which was …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunication until the university outsourced. Now diggers can phone home and read their email.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.
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