Media & entertainment

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Providing the Best Customer Service to 11 Million Customers

Providing the Best Customer Service to 11 Million Customers

2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]

Joint Managed Services Venture Shares Risk, Reaps Rewards

Joint Managed Services Venture Shares Risk, Reaps Rewards

Outsourcing Excellence Awards 2014 Morris Communications and NIIT Technologies Best Managed Services     “In just three and a half years, our NIIT Media Technologies joint venture has optimized our processes and cut our costs by 15 percent, achieving exactly what we set out to do.” Steve Stone Senior Vice President/CFO Newspapers and Shared Services […]

Cloud Sourcing Drives Innovation, Increases Efficiency and Reduces Cost | Article

Cloud Sourcing Drives Innovation, Increases Efficiency and Reduces Cost | Article

2013 Outsourcing Excellence Awards Winner BEST CLOUD: Take Two Interactive and Oracle “Oracle actually spends time understanding our business and our needs. They really listen, which means they bring things to the table that are meaningful to us.” John Hinkle, Chief Information Officer, Take-Two Interactive Software, Inc. When Take-Two Interactive Software’s ERP system could no […]

Superior Applications Services Help Manage Print-to-Digital Transformation | Article

Superior Applications Services Help Manage Print-to-Digital Transformation | Article

2013 Outsourcing Excellence Awards Winner BEST IT APPLICATIONS: Dex One and HCL “I’ve been in outsourcing engagements before, and our relationship with HCL America has definitely exceeded my expectations.” Eugene Kovnatsky, Vice President of Consumer Platforms Engineering, Dex One Dex One, a leading marketing services company in the United States, has approximately 1,500 dedicated marketing consultants […]

The Ten Social Media Blunders You Need to Avoid | Article

The Ten Social Media Blunders You Need to Avoid | Article

Social media has rapidly expanded beyond the college dorm room to the corporate boardroom, enabling companies to interact with and attract customers in whole new way. So, what’s not to ‘like,’ right? While a skillfully executed social media program can bring big gains to corporate marketing, these channels have to be handled with care. One […]

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores | Article

“Let’s Go Shopping:” New Mobility Strategies Entice Consumers Back Into Physical Stores Why go to a store when you can purchase online? Thanks to innovative mobility strategies, consumers will soon have plenty of reasons. Instead of focusing efforts on lackluster mCommerce, retailers are now looking at mobility solutions as a means to enhance their customers’ […]

Outsourcing and Consolidation Driving the Newspaper Business | Article

Outsourcing and Consolidation Driving the Newspaper Business | Article

What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with a writer in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so seems to be a developing trend in American newspapers. Though it’s unlikely a writer of […]

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

Global Top Decision-Makers Study on BPO Entertainment, Media, Communications | White Paper

Global Top Decision-Makers Study on BPO Entertainment, Media, Communications | White Paper

The study results provide valuable information and insights on global trends and developments in this important field, in terms of company experience, executive attitudes, satisfaction levels, strategic benefits, and usage by country and industry.

Cutting to the Core… | Article

Cutting to the Core… | Article

Best Strategic Partnership: DIRECTV and Digital Equipment Corporation (Compaq). In the days just before the launch of DIRECTV in 1992, the founders identified two truths important to their new company’s future. Acting on those realizations, they embraced outsourcing as integral part of their business strategy.