ABB Inc., a technology manufacturer, grew by acquisitions. In 1995 ABB wanted to create a single culture with centralized processes and policies. It decided the best way to do this was outsource. Its first step: centralizing its 401(k) plan. Today, 13 years later, ABB has outsourced many of its HR processes to its original supplier: Fidelity HR Services.
Customer Case Study: Saint Francis Hospital and Health Centers
Three executives, including the president, performed HR tasks when U.S. Energy Services was a small company. When the employee roster exceeded 50 people, it was time to outsource HR. Even though the costs remained the same, the company is getting five times the benefits.
XL Insurance recognized an opportunity in the U.S. casualty marketplace and decided to swiftly expand into the casualty risk management business through a new portfolio of products. But XL’s limited internal resources and fast timeline threatened the venture. Outsourcing made it happen.
The state of Ohio decided to outsource its administration of Workers’ Comp managed care. CareWorks wanted the work but had to outsource to meet the state’s requirements. Eleven years later, CareWorks still has that business and has become one of the largest providers of workers’ comp services in the U.S., thanks to outsourcing.
ESurance® customers take care of their auto insurance needs almost exclusively through its Web site. Visitors can research auto insurance options, compare quotes, purchase policies, and print coverage cards. Like all retail commerce sites, ESurance is faced with the constant challenge of always being available and securely storing data. Outsourcing was the only way to get this done.
Three smaller providers merged to form PinnacleHealth. What was the Rx for IT? Our core wasn’t running IT, says Dr. Roger Longenderfer, CEO. We needed a partner that could not only build our IT staff and infrastructure but also create a technology roadmap so we could grow strategically. Outsourcing to Siemens did just that.
How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
Overhead Door Corporation’s Genie call center gets 55,000 plaintive calls a month. The manufacturer outsourced its call center operations unsuccessfully to two different U.S. suppliers. So it decided to bring the call center function in-house and hired Veritude to populate it…which it did 30 days early because the incumbent supplier abruptly decided to close its doors. Here’s the story.
Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream’s application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters.
When Private Escapes Destination Clubs started its travel and real estate company, it wanted IT expertise without the IT investment. So it outsourced its Web-based reservation system to Managed Business Solutions. The IT platform was such a stellar success a competitor came calling, attracted by the reservation system. Now the new combined entity is the No. 2 player.
When much of your income is directly generated by your retail Web site, and it crashes unexpectedly during the busiest time of the year, how do you prevent that from happening again? You find the right outsourcing provider.
Stiff competition from Wal-Mart placed the onus on Family Dollar to overhaul its IT, database, and application management processes if it were to continue growing. It made a couple of furtive attempts before finding the right outsourcing provider. Here is its story about shopping for the right supplier.
Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.
Examine how healthcare can proactively support patient-focused care using technology services that enable predictive analysis.
Manufacturing companies must grow to remain competitive, yet executives at many large, global companies face obstacles and uncertainty when it comes to product innovation, operational excellence and customer growth and retention – three areas they must improve continuously in order to grow revenue. Capgemini surveyed manufacturing executives about these challenges and found that only about [...]
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