Industry

Success–Without Reservations | Article

Success–Without Reservations | Article

If it’s not broken, don’t fix it. Hyatt Hotel Corporation put a new spin on that old adage in 1996 by ‘fixing’ the company’s well-functioning IT organization before it broke. The result is an outsourcing agreement that continues to deliver Hyatt’s high standards of customer service while providing the resources to plan for the future.

EDS Outsourcery Wins Award | Article

Culture shock. That’s not something most would expect conservative icon Rolls Royce to embrace, but that’s exactly what the company sought in its outsourcing relationship with EDS.

Surviving the Software Minefield | Article

Surviving the Software Minefield | Article

You’re in the final stages of your outsourcing agreement. You and your outsourcer have worked out pricing, processing, staffing. Then up pops the devil in the form of third-party software licenses.

Interview with Jeff Rich, President and Chief Operation Officer | Article

Interview with Jeff Rich, President and Chief Operation Officer | Article

Outsourcers that have the infrastructure and more importantly the expertise within a given process will be able to capitalize on that opportunity.

Interview with John Harris, Corporate Vice President, Marketing and Strategy | Article

Interview with John Harris, Corporate Vice President, Marketing and Strategy | Article

There are five lines of business that will define EDS today and going forward into the next five years: we will continue to play a major role in the systems technology management arena that’s outsourcing, systems integration, development and maintenance, we’re also building a robust business process management business that’s supply source, teleservices, data mining and warehousing, imaging, environmental and safety, and logistics, consulting, cosourcing is a distinct line of business, and electronic markets card processing, electronic funds transfer, EDI, and internet/ intranet in some ways actually being a direct participant as opposed to a supplier.

Interview with Greg Jacobson, Executive Vice President | Article

Interview with Greg Jacobson, Executive Vice President | Article

It’s no secret, but there’s a major shift to outsourcing functions or business processes. What is interesting is how different buyers and sellers of these functions or business processes are going to market.

Shell USA and Shell Services | Article

Shell USA and Shell Services | Article

This relationship deserves recognition for its creativity.

EDS and Rolls Royce | Article

EDS and Rolls Royce | Article

This relationship was chosen because of its strength and its powerful vision of impacting Rolls Royce’s business beyond its IT systems.

CSC and JP Morgan | Article

CSC and JP Morgan | Article

The JP Morgan deal gets the award for Most Important Deal from the Editor’s Choice Awards for a number of reasons…

IBM Global Services and A.K. Steel | Article

IBM Global Services and A.K. Steel | Article

This relationship was chosen based on the close working relationship between the two companies.

Best Strategic Partnership: | Article

Best Strategic Partnership: | Article

This relationship is recognized based on Textron’s perspective that it has allowed them to aggressively pursue acquisitions and achieve the most favorable worldwide pricing.

ACS and MedPartners | Article

ACS and MedPartners | Article

This relationship was chosen based on the strong affinity between supplier and customer in particular, the high degree of dependence of MedPartners on ACS.

Interview with Rick Roscitt, Managing Partner–Outsourcing Practice | Article

Interview with Rick Roscitt, Managing Partner–Outsourcing Practice | Article

It’s a growth industry that has not yet hit its stride. For instance, in the IT and customer care field, the breadth of what firms are now considering and are in fact outsourcing has grown so dramatically over the last year that it has become an accepted business style.

Interview with Chuck Jarrow, Director of Marketing for Integrated Services | Article

Interview with Chuck Jarrow, Director of Marketing for Integrated Services | Article

There is a greater interest in business process outsourcing (BPO). Expect to see more situations, like our recent agreement with CNA, in which BPO and IT are intertwined.