Industry

Setting up the Engagement Properly and Constantly Rotating Freeborders Personnel, Help Travel Company Compete | Article

Setting up the Engagement Properly and Constantly Rotating Freeborders Personnel, Help Travel Company Compete | Article

When you are outsourcing a huge application development and maintenance (ADM) project to another geography, how do you create teamwork and maintain momentum? Interval International and Freeborders believe there are two factors: constantly rotating the key offshore people onshore and taking the time to prepare in advance. In 2008 Interval International, a vacation exchange company […]

What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services | White Paper

What You Need to Know About Developing an Outcome Based Global Delivery Network for Document Processing Services | White Paper

Get a detailed look at the customer requirements, strategy, and success factors required to develop a global delivery network for document processing. This white paper presents a case study that reveals how Swiss Post Solutions and Kofax successfully deployed a solution to deliver document processing services for one of the world’s leading financial institutions. Click […]

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

Four Tips for Effective Management of the Outsourcing Transition Phase | Article

The possible perils that can impact the success of an outsourcing relationship’s transition phase are well known. These days, most buyers are as aware as service providers of the need for a robust governance framework that facilitates the parties’ identification of challenges and working collaboratively to address them quickly. Most have also read tales of […]

The South Africa World Cup Shows Providers How to Bid and Keep Outsourcing Business; “Vuvuzela” Aha! | Article

The South Africa World Cup Shows Providers How to Bid and Keep Outsourcing Business; “Vuvuzela” Aha! | Article

Wipro Point of View The soccer fever that gripped the world was over. South Africa, a nation known for poverty, crime, apartheid, Mandela, and a reputation for an inability to execute, became the first African nation to host the World Cup championships successfully. Soccer is known as the ‘’the world game.’’ The enthusiasm, the vibrancy, […]

New Outsourcing Service: Independent Governance of the Relationship | Article

New Outsourcing Service: Independent Governance of the Relationship | Article

At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If I had it to do all over again, I would put in place a more effective structure for managing the service provider and the relationship.” The problem is significant enough that it spawns many advice-oriented articles with titles such as: […]

Five Executives Remember Creating BPO at PwC | Article

Five Executives Remember Creating BPO at PwC | Article

What was in the water at Pricewaterhouse Coopers (PwC) that made its outsourcing team the founders of BPO? In just five years (1996-2001) the PwC team looked into their crystal balls, wrote on napkins how they thought things could go, and then worked hard to make their theories a reality. They created roads when there […]

Hosted E-Mobility Solutions: Enabling Seamless Business Communications | Article

Hosted E-Mobility Solutions: Enabling Seamless Business Communications | Article

Wipro Trend Watchers The ever-increasing convergence of computers and telecommunication devices along with the emergence of extended multimedia communication services – richer, higher quality, ubiquitous, and context-aware while being affordable – are the primary driving forces behind the e-Mobility trend. The omnipresence of SMS and the surging adoption of smart phones have provided enterprises with […]

15 Years Later, the PwC BPO Team Continues to Shape the BPO Market | Article

15 Years Later, the PwC BPO Team Continues to Shape the BPO Market | Article

When someone writes the definitive book on the growth of the global outsourcing market, there will be a chapter on how the Pricewaterhouse Coopers (PwC) BPO group shaped and drove the BPO marketplace in the late 1990s. Started in 1996, the PwC BPO group grew to $520 million in annual revenue by the end of […]

Wipro – Enhancing Value over the Entire Relationship Life Cycle | Service Provider

Wipro – Enhancing Value over the Entire Relationship Life Cycle | Service Provider

Wipro Limited is the world’s first PCCM Level 5 and SEI CMM Level 5 certified IT services company. Today, it is a diversified global business conglomerate with a profitable presence in niche market segments of IT solutions and services, consumer products, lighting, furniture, ecology and energy management, water treatment, and hydraulics.  Major group companies include […]

The Evolving Role of the CFO: Dealing with the Winds of Change Demands True Agility | White Paper

The Evolving Role of the CFO: Dealing with the Winds of Change Demands True Agility | White Paper

The global economic events of the last few years presented what is now known as the “new normal.”In this context, there is a paradigm shift in the expectations stakeholders have of organizations and the CFO in particular, as he co-pilots with the CEO to navigate these new normal skies. While cost and operational efficiencies continue […]

The Challenges of Automating Accounts Payable | Article

The Challenges of Automating Accounts Payable | Article

Mayer Electric, a fast-growing electrical supplies distributor in the Southeast United States, realized it had to automate its accounts payable (AP) process. It had 900 people in eight states using a manual system. Last year Mayer Electric paid thousands of its suppliers about $560 million. “We look at Mayer Electric as a brand. How we […]

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Sonoco Found HR Outsourcing Has Changed to Serve Midsized Firms Better | Article

Small and midsized businesses often have the same human resources challenges that much larger companies have. They grow by acquisition and have to standardize their human resources (HR) when they get a new family member. They have to change how they approach HR when they become global enterprises. Outsourcing often provides the answer. But it […]

Why Holistic BPO Delivers Better Results | White Paper

Why Holistic BPO Delivers Better Results | White Paper

Taking a holistic approach to BPO services enables transformation, outcome-based solutions, and ensures a company will be able to support future business changes. This paper explains the change in mindset and approach that needs to occur in order to yield these results. Companies must move beyond a focus on labor arbitrage and the traditional view […]

Trade Promotion Management: Why Most Companies Fail and How to Avoid Being Victimized | White Paper

Trade Promotion Management: Why Most Companies Fail and How to Avoid Being Victimized | White Paper

Changing consumer expectations and reduced consumer spending is causing CG companies major anxiety. Adding more precision to trade promotions management (TPM), therefore, has never been more important. Getting there will require TPM tools that, among other things, can integrate campaign information with in-store activity — and offer actionable recommendations in real time. A new generation […]

IT Outsourcing’s 15% Problem: The Need for Outsourcing Governance | White Paper

IT Outsourcing’s 15% Problem: The Need for Outsourcing Governance | White Paper

Data collected by Blazent reveals significant errors in the typical controls used for IT outsourcing governance. The result is expensive manual processes and inaccuracies that lead to time-consuming reconciliation exercises, yield inaccurate data, and are very expensive. Without a trusted baseline, disputes are inevitable, and there is no solid foundation for their resolution. This paper […]

Combating the “Hidden” Costs of Managing Outsourcing | Article

Combating the “Hidden” Costs of Managing Outsourcing | Article

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due […]