Why the Healthcare Industry Is Now Outsourcing CRM | Article
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Category: Industry
August 1, 2004 | 2 comments | Read More
Perspectives on Growth of the Outsourcing Market in China’s Healthcare Sector | Article
The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?
August 1, 2004 | 0 comments | Read More
Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds | Article
Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.
August 1, 2004 | 0 comments | Read More
$100,000 Fines and Changing Laws Encourage Importers to Outsource Customs Compliance | Article
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
August 1, 2004 | 0 comments | Read More
Outsourcing Conveniently Aligns Retailer’s Operations with Competitive Business Strategies | Article
A few years ago, the typical 7-Eleven® store had a myriad of electronic devices that were not connected. For example, cash registers were not linked to the fuel pumps, which forced clerks to manually enter fuel sales into the registers, slowing the process and missing impulse sales. The situation prevented 7-Eleven from maximizing its profitability. Nor could the store managers effectively manage inventory; there was no way to know with certainty which items were moving well and which ones were simply taking up space. Shelf space in a small store is at such a premium that allowing five or 10 items to sit unsold for a week affects the bottom line.
July 1, 2004 | 0 comments | Read More
‘X’ Marks the Spot: Decisive Moves in Securing an Excellent Outsourcing Alliance Partner | Article
Although trust grows over time and successful outsourcing alliances evolve to become even more beneficial for both parties, the true foundation for success lies in the hands of buyers when they begin seeking a services provider. That spot in time when a buyer determines its objectives (the outcomes it wants to pay a provider to produce) and then matches its provider selection criteria to those aims is crucial to outsourcing success. Microsoft definitely demonstrated how to do it when it selected VMC Consulting for testing and other IT support services for the Xbox® video game system from Microsoft.
July 1, 2004 | 0 comments | Read More
Point of Return: From Good to Great in Outsourcing Value | Article
During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank’s real estate services throughout its financial services market (the northeast and mid-Atlantic states in the US), the growth from 130 properties to more than 600 properties required a high level of flexibility and expertise.
July 1, 2004 | 0 comments | Read More
The Role of Outsourcing in Facilitating Corporate Agility | Article
Things were going well for Entergy and its IT provider, SAIC; but they wanted their relationship to grow and produce more value. So they jointly funded an 18-month relationship health check-up. It was an eye-opener, and they subsequently renegotiated their deal to make it even better.
June 1, 2004 | 0 comments | Read More
Direct Route to Competitive Advantage | Article
One of the first value outcomes resulting from shifting ownership of Michelin North America’s logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic objectives. That was just the start of several transformational initiatives the two successfully achieved.
June 1, 2004 | 0 comments | Read More
Blue-ribbon Teaming for Excellence in Outsourcing | Article
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
June 1, 2004 | 0 comments | Read More
Partnering for Performance | Article
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
June 1, 2004 | 0 comments | Read More
Transforming a Financial Services Firm’s Back Office | Article
Back-office inefficiencies were a big problem for this insurance company. Thanks to the supplier’s digital imaging process, tasks that once took as long as four days can be done in minutes.
May 1, 2004 | 0 comments | Read More
Aprimo’s Marketing Success for Cummins Brings the Customer Back for More | Article
It’s budget time. Do you know where your marketing dollars went? Outsourcing helped global manufacturing firm Cummins know exactly how it spent its money.
May 1, 2004 | 0 comments | Read More
High Performance Outsourcing: Gaining Control through Outsourcing in the Manufacturing and Consumer Industries | White Paper
The benefits of outsourcing reach far beyond the well-known advantages of reduced costs and increased efficiency. Outsourcing is being embraced for the ability it gives executives to predict business results and support strategic planning.
April 1, 2004 | 0 comments | Read More
Connecting the Dots from CRM’s Promise to Results | White Paper
The promise of increased revenue, retention and profitability from customer relationship management (CRM) has been elusive to most financial services institutions (FSIs). When and how does CRM achieve successful outcomes? The answer lies in the approach, and that approach involves two major changes for FSIs. This paper discusses FSIs’ unique CRM challenges and an approach [...]
April 1, 2004 | 0 comments | Read More
Breathing Life into Insurance | Article
INSURANCE UPDATE:
\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package…plus, best practices in shared services for anchor clients.
April 1, 2004 | 0 comments | Read More
