Industry

Capgemini signs contract with Norwegian Labour and Welfare Administration

News Release Paris, Oslo, 1 July 2014 – Capgemini Norge AS, part of the Capgemini Group, one of the world’s foremost providers of technology, outsourcing and consulting services has been awarded the contract for managing and developing The Norwegian Labour and Welfare Administration (NAV)’s financial systems. The contract has a value of approximately 30 million […]

Banco Popular and IBM Sign Strategic IT Agreement

News Release MADRID, Spain – 01 Jul 2014: Banco Popular has signed a strategic outsourcing agreement with IBM (NYSE: IBM) to help the bank transform its technology infrastructure, including its private cloud. The bank expects to increase efficiency and flexibility as part of its growth strategy.  The agreement may result in an accumulated savings of […]

ISS Selects Cognizant for Finance & Accounting Business Process Services to Enhance Quality and Reduce Costs

News Release Jun 26, 2014 3:00am COPENHAGEN, Denmark, June 26, 2014 /PRNewswire/ — Cognizant (NASDAQ: CTSH) today announced that it has been selected by ISS, a leading global provider of facility services, to provide Finance & Accounting (F&A) business process services for ISS’ business in the Nordic region, spanning order-to-cash, procure-to-pay, and record-to-report, to help […]

Delaware Awards HP $147 Million Medicaid Contract Extension

News Release HP to continue collaboration to help state maintain healthcare leadership position with new interChange Medicaid system PALO ALTO, Calif., July 1, 2014 — HP Enterprise Services today announced the Delaware Department of Health and Social Services (DHSS), Division of Medicaid and Medical Assistance has signed a $147 million contract for the company to […]

IBM Unveils Cloud and On Premises Social Software to Help Clients Break Down Collaboration Barriers

News Release ARMONK, N.Y. – 02 Jul 2014: IBM (NYSE: IBM) today introduced new cloud and on premises social software to help clients better connect, collaborate and share information with key stakeholders inside and outside their organizations.  The latest version of the market-leading IBM Connections platform features an open and fully integrated suite of social […]

Good Medicine: Five Reasons to Outsource Medical Coding

Good Medicine: Five Reasons to Outsource Medical Coding

Health care is getting complex. And between the provider and the payer, the patient is getting increasingly concerned and confused about diagnosis, treatment and billing. Current Procedural Terminology (CPT) codes have come to everyone’s rescue. CPT is the uniform code that describes medical, surgical, procedural and diagnostic services provided by healthcare providers. Even a small […]

Providing the Best Customer Service to 11 Million Customers

Providing the Best Customer Service to 11 Million Customers

2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]

This Healthcare IT Outsourcing Relationship is Nothing Short of a Medical Breakthrough

This Healthcare IT Outsourcing Relationship is Nothing Short of a Medical Breakthrough

2014 Outsourcing Excellence Awards Best Healthcare Springhill Medical Center and Allscripts     “We helped Allscripts understand our business, our strategic plans and where they fit in as a partner. We recognize that they are a business too, and we try to be as helpful to them as they are to us.” Jeff St. Clair […]

Joint Managed Services Venture Shares Risk, Reaps Rewards

Joint Managed Services Venture Shares Risk, Reaps Rewards

Outsourcing Excellence Awards 2014 Morris Communications and NIIT Technologies Best Managed Services     “In just three and a half years, our NIIT Media Technologies joint venture has optimized our processes and cut our costs by 15 percent, achieving exactly what we set out to do.” Steve Stone Senior Vice President/CFO Newspapers and Shared Services […]

Nothing’s Too Far-Fetched for FAO

Nothing’s Too Far-Fetched for FAO

Far from being just a boring extension of a company’s financial team, the FAO industry is becoming a game-changer by contributing profitability and efficiency. Finance and Accounting Outsourcing or FAO, as it is commonly known, started out years ago for routine general accounting and transaction management including handling of account receivables and payables management. But […]

BPO Evolves into BPM

BPO Evolves into BPM

Business process management used to be a set of tools and software suites to help business process outsourcing companies do their job. Now, BPM is a service offering. We rarely get to see evolution in the natural world. We know it happens and we have read about why and how certain trees, animals and birds […]

BPO Futures: Bet on Change

BPO Futures: Bet on Change

To live in an age of rapid change is as exhilarating as it is challenging. This is an extraordinary time for the BPO space, with huge leaps in business technology, process and theory taking place against the backdrop of tumultuous economic conditions, the ongoing evolution of globalization, and the social and mobile revolutions playing out […]

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Europe has edged out the US—and every other geography—as the leading outsourcing market in the last two quarters of 2013. A recent study found  Europe had a 43 percent global market share of outsourcing deals, beating the US’s 35 percent. In addition, Europe accounted for two of outsourcing’s megadeals valued at $1 billion or more. […]

Stay Healthy with Robotics in the Cloud!

Stay Healthy with Robotics in the Cloud!

The healthcare industry may have been cautious to a fault until recently, but it is readily embracing new technologies including the cloud to serve customers better. Recently, articles have popped up highlighting how robots will help with procedures connected to hair transplants. While helping people look good is a lofty enough aim, an even better […]

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

It almost seems like something from a science fiction movie; a brainchild of a clever writer or the product of a young child’s fertile imagination. But, 3D printing is very real indeed, with the power to completely transform manufacturing, health care, engineering and retail—from the way parts and products are designed and produced to the […]

The Impact of Wearable Mobile on MDM Strategies

The Impact of Wearable Mobile on MDM Strategies

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You […]