IDC says the telecom sector will lead all other verticals in outsourcing engagements over the next five years. Read how wireless, radio frequency ID, and VoIP are changing telecom outsourcing.
You almost need a spreadsheet to select the most appropriate telephone calling plan. AT&T worked with Accenture to develop a program to match customers to the right plan, ringing up profits both parties will share.
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
WorldCom’s bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.
With supply shortages creating a surge in natural gas prices and deregulation jacking up electricity costs, big power users found their energy costs soaring this year. The bills did go up at AT&T, but not by the magnitude of other corporate users.
Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.
Outsourcing ERP: Companies like Clarent Corp. often find themselves in a bind. Clarent is a mid-market company that has seen explosive growth since its inception in July 1996. And the voice over IP technology company expects to see even more growth into the next millenium. Growth is never a bad thing, but finding ERP solutions for a company as dynamic as Clarent can be.
In the early 1990s Pacific Bell decided to undergo a makeover. The staff at Pacific Bell determined that the particular suite of services the company was using for corporate support were going to be rewritten and put on another platform.
As the outsourcing industry heads into 1999, Richard Raysman, an attorney with the New York firm of Brown Raysman Millstein Felder and Steiner LLP, expects to see not only larger transactions, but an expansion of the services being outsourced.
International Outsourcing: One of the most important considerations for companies moving into international operations is understanding the conditions in the market they’re entering. That understanding, coupled with some flexibility, can set the stage for enthusiastic acceptance.
Outsourcing: The Big Picture. The outlook for pure outsourced big deals will decrease in the coming year, according to Jim Champy, chairman of outsourcing at Perot Systems.
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