Travel & Transportation Archives

Outsourcing Facilitates Airline’s Cash Flow for Staying Competitive

Outsourcing Center, Kathleen Goolsby, Senior Writer

Investing in innovation is critical to business success, especially in highly competitive industries such as the airline industry, which was hit hard with cost constraints after the September 11, 2001 terrorist attacks. Yet, British Midland Airways has been innovating and achieved many firsts in service quality. Outsourcing the highly specialized area of revenue accounting had a major impact on cash flow.

Third-Generation Outsourced Travel Management Services Use Online Marketplaces to Include Other Travel Expenses

John Harney, Business Writer

Travel management companies (TMC) were the first generation of outsourced travel services to book flights, hotels, and rental cars. But what about restaurants or limos? Rearden Commerce, an online marketplace with interfaces to 135,000 merchants, outsources its network to TMCs and corporations.

Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines

John Harney, Business Writer

Premium customer service is goal one for Southwest Airlines. Top-flight fleet maintenance makes high-flying customer service would simply possible. Southwest outsources the maintenance of its 450 planes. Its lower maintenance costs help it compete on price.

Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The bank’s software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by 60 percent. Outsourcing today does much more than save money.

How a Manufacturer Created a Global Help Desk in Three Languages

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.

How A Small IT Firm Prospered After Outsourcing Its HR to a PEO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here’s one firm’s story.

Outsourcing Helps Legacy Air Carriers Fly Back to Profitability

Jerry Bowles, Business Writer

Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline’s technology base. Read why airlines are outsourcing important business processes.

Retail E-Commerce No Longer a Diamond in the Rough

Outsourcing Center, Kathleen Goolsby, Senior Writer

All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers’ ability to capture more market share.

Catapulting a Business Forward

Outsourcing Center, Kathleen Goolsby, Senior Writer

The pace of change in information and communication technology in education, including corporate learning programs, has been tremendously fast and has completely altered the teaching and learning process. Here’s the story of how one company used outsourcing to not only adapt to the changes but also manage to grow its business.

When The Phones Don’t Work, Call A VoIP Supplier

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Success Apparel, a children’s sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all its telephony to a VoIP supplier solved the problem.

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