Making Price Benchmarking Work in a Complex ADM Portfolio | Webinar
Download the handout from the free webinar hosted by Everest Group on July 15, 2010.
Category: Benchmarking
July 1, 2010 | 0 comments | Read More
Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong | Article
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
July 1, 2010 | 0 comments | Read More
Outsourcing Decision Perspectives: Benchmarking | White Paper
A study of 65 buyers in Outsourcing Center’s 2009 Outsourcing Excellence Awards program revealed an important differentiation in service providers’ mindsets and the way they address problems or opportunities. This Decision Perspectives briefing describes the characteristics in both mindsets along with how they differ in handling issues that arise in an outsourcing relationship. This briefing [...]
April 1, 2010 | Read More
How Outsourcing Buyers Benefit from Benchmarking | Article
Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider’s price? For the service levels it commits to perform, [...]
April 1, 2010 | Read More
Output Based Pricing Models: Capturing the Full Value Potential | Webinar
Download the free handout from the Everest webinar on September 1, 2009.
September 1, 2009 | Read More
Analyzing the Total Cost of a Global Service Desk | White Paper
Explore the levers and choices surrounding a global service desk and its impact on cost.
June 1, 2009 | Read More
Healthcare: Small Community-Based Hospital | White Paper
Download the healthcare case study by Everest Group.
April 1, 2009 | Read More
CLIENT SIMULATION: Benchmarking Your Offshore Pricing and Global Portfolio | Webinar
Download the free handout from the webinar on March 10, 2009 by Everest Research Institute.
March 1, 2009 | Read More
Study Reveals Key Factors in Decisions for Early Renewal of Outsourcing Contracts | Article
Why do some buyers decide to renew their outsourcing contracts early before the term expires? Outsourcing Center studied 92 relationships to identify the drivers for early renewals. The study also revealed top qualities of providers appreciated by buyers in early-renewal deals.
February 1, 2009 | Read More
End-of-Term Strategy: It’s Never Too Early to Begin | Article
Many organizations miss out on the opportunities an end-of-contract term offers to improve operational and commercial arrangements. Associate Principal Dharman Shetty explains end-of-term strategies and why every outsourcing buyer needs one.
February 1, 2009 | Read More
Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
November 1, 2008 | Read More
Maturing Outsourcing Market — Impact on the Suppliers and Sourcing Advisory Markets | White Paper
Outsourcing – Supplier implications of a maturing market
August 1, 2008 | Read More
New Offering Helps Companies Succeed in Leading Their Outsourcing Efforts without Full-time Consulting Assistance | White Paper
To help companies leverage and extend their expertise, Everest’s Outsourcing Support Services includes a full menu of tools, decision support, and training & workshops. These services are designed to help companies gain many of the benefits an outside sourcing advisor – without committing to a team of full-time consultants.
July 1, 2008 | Read More
Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing | White Paper
This paper addresses the changing attitudes of CIOs with respect to their outsourcing decisions. Cost is still important, but a recent survey finds that CIOs expect business value and quality from trusted outsourcing providers as well.
July 1, 2008 | Read More
Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market | Article
BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
May 1, 2008 | Read More
Editor’s Corner with CompuCom’s John McKenna | Article
John McKenna is chief strategy and services officer for CompuCom, a $1.7 billion IT service provider. The company currently manages more than 2.3 million seats; its help desk agents answer almost three million calls a year. McKenna discusses how to select an IT provider and create a successful ITO relationship.
April 1, 2008 | Read More
