Collaboration

Global Collaboration – It’s a Small World

Global Collaboration – It’s a Small World

Some topics stand the test of time … this is one of them. We start the year with resolutions in mind, setting goals and focusing on our teams. With half of 2015 behind us, it’s time to check out your progress. On track to meet those goals? Keeping teams in the loop and collaborating to […]

Lifting the Winner’s Curse

Lifting the Winner’s Curse

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.

How Collaboration Can Increase Enterprise ROI

How Collaboration Can Increase Enterprise ROI

Collaboration is a basic ingredient in helping outsourcing relationships get better. Sourcing buyers often underestimate the effort required for good collaboration. “To use the marriage analogy, your marriage goes sideways if you don’t work on it constantly,” says Peter Bendor-Samuel, CEO of Everest Group. Alastair Mitchell, CEO of Huddle, a corporate collaboration platform, agrees.”All sourcing […]

Who are the Real Sales Support Leaders in our Industry Today?

Who are the Real Sales Support Leaders in our Industry Today?

Over the years, I have had the privilege of leading and working with some great sales support leaders; the unsung heroes of large outsourcing providers, telecom carriers and consulting firms alike.  Often, these individuals are underappreciated and underpaid, even though they are the glue that holds a services company together throughout each critical stage of a […]

Good Communication Signifies Outsourcing Success at Swiss Re

Good Communication Signifies Outsourcing Success at Swiss Re

2014 Outsourcing Excellence Awards Best Communication Swiss Re and Birlasoft (India) Ltd. “We have had some really tough discussions. But we always find a solution because we are both interested in constructively solving the problem and reaching a mutual understanding.” Peter Cartwright, Head Service Operation, Swiss Re Issues are part and parcel of any outsourcing […]

Collaborative Partnership Supports P&G’s Customer Focus

Collaborative Partnership Supports P&G’s Customer Focus

2014 Outsourcing Excellence Awards Most Collaborative Procter & Gamble and Infosys BPO “We look at partners differently, selecting partners who strive for innovative solutions.  Supporting each strategic partner is a deliberate process that facilitates a unique, collaborative relationship.” Damon Frost, Director, Global Business Services, Procter & Gamble With hundreds of the world’s best known brands, […]

How to Build Long-term Outsourcing Success

How to Build Long-term Outsourcing Success

2014 Outsourcing Excellence Awards Best Long-term Relationship Cummins and HCL Technologies       “Cummins is in a better place today because of HCL’s guidance and support.” Curt Brown, Director, Service Excellence, Cummins Inc. Outsourcing relationships, like marriages, can be trying, hence the significant failure rate. Dun and Bradstreet reports that 25 percent of outsourcing […]

Competition is Not the Opposite of Cooperation

Competition is Not the Opposite of Cooperation

Cutting edge innovation aside, it makes economic sense for enterprises to work together rather than against one another. You may recall that in December 2011, automobile manufacturers BMW Group and Toyota Motor Corporation agreed to form a collaborative relationship for developing next-generation environment friendly vehicles and technologies. If yesterday’s rivals became today’s friends, there were […]

The New-Age Social Revolution

The New-Age Social Revolution

Companies can use social media effectively to generate and spread ideas, to collaborate and communicate in real-time across the organization. In a world where the death of a butterfly in Mexico and rise of forest fires in Australia are connected, where opposing calamities like droughts and floods are the result of one cause, does it […]

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when […]

15 Top ITaaS Do’s and Don’ts for Enterprises

15 Top ITaaS Do’s and Don’ts for Enterprises

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Big Data Trends 2014: New Uses, New Challenges, New Solutions

Big Data Trends 2014: New Uses, New Challenges, New Solutions

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only […]

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

A Healthy Dose of Innovation: How Analytics Are Transforming Healthcare

The healthcare industry is no stranger to innovation. Medical breakthroughs, drugs and vaccines have eradicated diseases that ravaged previous generations. New technologies improve outcomes through early detection. Minimally invasive surgeries speed recovery and reduce hospital stays. But, today, innovation in healthcare is taking a different form—namely, data analytics. It’s an innovation that not only enables […]

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

The Biggest Hiring Mistakes CIOs Make and How to Avoid Them

In companies large and small, the role of IT has dramatically changed. Instead of a cost center, it has become a business enabler—a problem solver charged with both innovation and keeping the underlying infrastructure running. At the same time, multi-sourcing with a variety of providers is now the norm. In the future, a mid-size company […]

Decreasing Delivery Headaches with Outsourcing Supply Chain Management

Decreasing Delivery Headaches with Outsourcing Supply Chain Management

Six major changes are shaping supply chains of tomorrow: globalization, demand sensing and planning, collaboration with providers to enable innovation, shrinking product life cycles, and increased pressure from competition and product retirement compulsions and innovations that are cropping up as remanufacturing. Efficiently addressing these factors ensures higher value to the customer. Unfortunately for many organizations, […]