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BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services …

Read More BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend

New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility

Outsourcing Center, Kathleen Goolsby, Senior Writer

Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.

Read More New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility

In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings

Outsourcing Center, Bruce McCracken, Business Writer

Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.

Read More In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings

Outsourcing Alleviates Logistical Growing Pains

Outsourcing Center, Bruce McCracken, Business Writer

Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn’t help. After paying those penalties, the company outsourced to meet its delivery challenges and enhance its capabilities.

Read More Outsourcing Alleviates Logistical Growing Pains

Application Management Outsourcing Services Provide Bigger Bang for the Buck

Outsourcing Center, Kathleen Goolsby, Senior Writer

Increased business agility is a big driver of the increase in application management outsourcing (AMO), notes Marc Schwarz, Senior Vice President and leader of the Oracle On Demand business. Businesses want to focus more of their resources on developing new innovations that increase revenue and profits. But he states that reducing business risk is the …

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How Verticalization and Business Process Utilities Will Impact Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,” says Don Schulman, General Manager, Finance and Administration at IBM. “And that becomes where the …

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What Companies Need to Understand about Outcome-Based Approaches in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the discussion moves to outcomes pretty fast when considering the advantage of an outsourcer doing a …

Read More What Companies Need to Understand about Outcome-Based Approaches in Outsourcing

Upcoming Challenges and Opportunities in Healthcare Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Thanks to the American Recovery and Reinvestment Act (ARRA) (the economic stimulus package for the U.S. economy), healthcare reform, and the Health Information Technology for Economic and Clinical Health Act (HITECH), the next five years will see a dramatic increase in outsourcing in the healthcare industry. But there are significant challenges for decision makers beyond …

Read More Upcoming Challenges and Opportunities in Healthcare Outsourcing

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