How to Manage an Offshore Relationship During a Recession | Article
Four managerial concerns arise during a recession, which significantly impact the buyer and provider. A Stanford academic shares mitigation techniques.
Category: Governance
July 1, 2009 | 0 comments | Read More
2009 Outsourcing Excellence Awards Data Reveal New Trends in Service Provider Qualities | Article
Outsourcing Center studied 42 outsourcing relationships to determine success factors based on characteristics the buyers liked about their service providers. The study revealed some significant findings around which both buyers and providers may want to shift some focus.
April 1, 2009 | 0 comments | Read More
Study Reveals Drivers in Decisions to Add Scope and/or Extend Contract Term | Article
Adding scope to an outsourcing contract, whether it occurs before contract end or at the scheduled time for renewal, is a tactic that makes the deal more mutually beneficial over time. Outsourcing Center studied 92 relationships to identify the drivers for adding scope. The study also identified a key factor in enabling the scope-expansion decision.
March 1, 2009 | 0 comments | Read More
Editor’s Corner: Changing Your Business Model May Be the Key to Economic Survival Today | Article
Eric Rea, president of se2, believes outsourcing may be one of the best ways for insurance companies to survive the current difficult times. He sees them as a call to action to make the necessary changes to an outmoded business model. se2 even has an innovative way to finance the transition.
March 1, 2009 | 0 comments | Read More
Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009 | Article
Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.
November 1, 2008 | 0 comments | Read More
Dealing with Cultural Nuances in Offshore Outsourcing Relationships | Article
Understanding people’s expectationss and how people think differently from culture to culture will improve the chances for success in an offshore outsourcing relationship. Here’s what you need to know about China, Ukraine, and India, as well as insights into offshore service provider selection criteria and determinants for success.
October 1, 2008 | 0 comments | Read More
A Supplier Comes to the Rescue as a Hurricane Brings New Changes to IT | Article
After Hurricane Katrina, Touro Infirmary’s IT department had to get the IT infrastructure up and running amid the devastation. Siemens stepped in to help even before the two signed a contract so the hospital could reopen. Today the IT department is working on projects like electronic medical records and computerized physician order entry (CPOE) that would have been impossible before.
August 1, 2008 | 0 comments | Read More
Growing the Business to Drive Value | Article
From the outset, Microsoft and Accenture implemented several best practices for success in strategic relationships. They included a gain-sharing performance incentives to keep their interests aligned and established performance-based milestones. Microsoft also made sure Accenture had enough funding to make the right decisions to keep the partnership successful.
August 1, 2008 | 0 comments | Read More
Helping Harvard Pilgrim Emerge from Receivership to Become a Leading Payor | Article
U.S. News & World Report named Harvard Pilgrim Health Care the No. 1 commercial health plan for the last three years. That’s a dramatic recovery from the deathbed days of 1999 when the insurance company lost $227 million and fell into receivership. Outsourcing was the transfusion it needed.
August 1, 2008 | 0 comments | Read More
How the ‘Unknown Unknowns’ Forged a Great Relationship | Article
National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future.
August 1, 2008 | 0 comments | Read More
How Service Management Software Solutions Enhance Outsourcing Relationships | Article
Currently, a growing number of enterprises expect service providers to use service management tools, especially those aligned to ITIL v3 best practices in managing services as a business. This article discusses the trends around uses and benefits of such tools, their differences in value and approach, and how the tools enhance even the soft relationship skills in an outsourcing arrangement.
June 1, 2008 | 0 comments | Read More
RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off | Article
How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
January 1, 2008 | 0 comments | Read More
Understanding the New Dynamics of Delivering Quality HR Services | White Paper
To meet today’s demands for quality HR services, Human Resources departments increasingly rely on outsourcing partnerships. Learn how your peers define quality in working with an HR outsourcing provider and the impact on your organization’s success.
November 1, 2007 | 0 comments | Read More
BPO Innovation: It’s the Technology, Stupid! | Article
Innovation is outsourcing’s new buzz word. However, it’s a lot easier to talk about innovation than do it. SAP’s Gianni Giacomelli discusses the techniques that work and the traps to avoid.
October 1, 2007 | 0 comments | Read More
How HP Achieved the Fastest Core Banking Migration in India for Bank of India | Article
Bank branches used aging software. A customer couldn’t make a deposit in any branch but its own. The global banks were arriving with systems that made this possible, so the Bank of India couldn’t respond to customers’ needs fast enough. HP’s banking solution solved the problem.
September 1, 2007 | 0 comments | Read More
OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration | Article
Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.
September 1, 2007 | 0 comments | Read More
