With the rate of technical and business change increasing through the foreseeable future, outsourcing contract renegotiations have become the new normal. Clients and providers must now develop outsourcing contract renegotiation skills as part of their core competencies in order to ensure the provider’s services are aligned with the client’s needs in terms of price and [...]
As the rupee hits new lows against the U.S. dollar this year, the issue of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore. But how swings in currency valuations affect outsourcing parties remains a complex question. A weak rupee, for example, theoretically boosts the top line of Indian service [...]
At the most basic level, the challenge with change management is that everyone knows it’s important, even that it’s make or break to the success of outsourcing engagements, but very few actually know what it is or how to do it. Even the most outsourcing-sophisticated organizations fall short in their change management activities. Sourcing change [...]
A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the [...]
In June 2011 I was interviewing the COO of a California-based bank as part of an application strategy engagement. At the end of the conversation, he asked if Alsbridge had any data on the number of contracts in which the client repatriated all of the services. My answer was, “Off hand I don’t know, but [...]
Applications have personalities? Yes, they do, according to HP Distinguished Technologist, E.G. Nadhan. Nadhan is the Lead Technologist for Global Strategic Capabilities within HP and the Chief Architect for HP’s Applications Process and Tools Framework. Nadhan explains that as HP helps its customers manage their applications, it is important to help the IT executives categorize [...]
Few things can ensure the failure of an outsourcing project like a poorly executed transition. Outsourcing transitions are complex endeavors requiring coordinated change across the people, processes and technologies in multiple areas of the organization. “Planning for the Plan” is the start of the process. Based on the readiness of your organization these plans can [...]
The cloud computing business model is one based on conformity. In exchange for that largely standard approach to technical delivery and service levels, customers can gain access to cost-effective solutions for everything from desktop support to infrastructure to business applications with minimal capital investment or ongoing management. “The vast majority of providers will leverage a [...]
Although benchmarking in business has been around practically as long as commerce itself, and although benchmarking in outsourcing isn’t exactly new, still many organizations are missing out on the real benefits that can accrue from benchmarking their outsourcing agreements. With the variety of options available today, benchmarks go beyond simply uncovering misaligned pricing and services [...]
The general IT outsourcing marketplace has matured rapidly over the past 15 years. Unfortunately, outsourcing of lending and other core banking systems have not matured in the same fashion. Alsbridge will host a complimentary eSeminar from 11:00 AM – 12:00 PM ET (10:00 AM – 11:00 AM CT), on Thursday, October 6th, to provide important [...]
If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in [...]
Outsourcing has attracted a huge amount of attention over the past few years. The basic idea is of course very simple – reap the benefits of having a specialist do the job at a lower cost. However, setting up the right deal can be complex and there is a bewildering array of jargon. As a [...]
During the heat of the August monsoon, I traveled to New Delhi to speak at the NASSCOM BPO Strategy Summit. The sights, smells and intensity of India never cease to amaze and delight me. I speak at conferences all over the world including world-class events hosted by Sourcing Interests Group (SIG) and IAOP. All three [...]
Although outsourcing is considered a mature business strategy, many transactions either fail or must be renegotiated within the first two years. Inadequate provider selection techniques (often driven by clients and endured by providers) are significant contributors to such failures. This research paper explores the effects of sourcing failure, identifies several common mistakes found in typical [...]
Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. [...]
Back in the days when father knew best and Donna Reed was in the kitchen, most workers had full-time jobs. Today, more and more companies are adding contingent (anyone who is not full time) labor to the mix to get the most out of their talent. In some cases, the current contingent workforce is typically [...]
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