Choosing an independent software testing company can improve quality and speed your time to market while reducing risks and costs. This paper will explore both the single-source and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and conclude with why multi-sourcing is the optimal choice. Click here to download this [...]
Can outsourcing be a catalyst for innovation? In the case of the transportation industry, the answer is a definite “yes.” Today, transportation organizations are partnering with outsourcers to do more than reduce cost. Together, they’re finding creative ways to decrease congestion, improve safety and protect the environment, all while positioning to respond to the needs [...]
Outsourcing provides many benefits, including the realization of improved efficiency, speed and agility to deliver services. Unfortunately, research indicates that the ability to sustain high value realization over the complete life cycle of the outsourcing agreement is a major challenge. This paper discusses how clients and providers can shift their focus in order to minimize [...]
When you begin evaluating service providers the basic requirements are straightforward. You want a provider with expertise in your industry, a deep understanding of your processes and a proven track record of superior delivery. The provider should be responsive, communicate clearly and demonstrate that it wants your business. However, because these are table stakes in [...]
Most of us have been down on our knees praying that the relationship does not blow up over an error. Perhaps the cutover was delayed because the provider did not conduct sufficient user acceptance tests, or an employee committed fraud within a client account because controls were inadequate, or the client did not provide the [...]
To paraphrase Mark Twain, the reports of the death of third-party outsourcing advisors are greatly exaggerated. Are you thinking about how to take advantage of the power of global sourcing? Have you signed a deal and then watched as the business case eluded you? Would you benefit from enhancing the sustainability of your supplier relationship(s)? [...]
Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2010. Based in New York City, Idnani focuses on managing [...]
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But what about experienced buyers and relationships that are more mature? What issues arise in their [...]
Buyers of outsourcing services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also beneficial to their margins in the long run. Therein lies a conflict. Are there reliable predictors of a buyer’s intent for a long-term, mutually beneficial relationship [...]
Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2011. Based in New York City, Idnani focuses on managing [...]
Many buyers of outsourcing services encounter difficulties in realizing the full benefit of their outsourcing relationships. In this paper, sourcing advisor firm Alsbridge identifies buyer attributes that lead to underachievement of outsourcing value and discusses how those attributes relate to mistakes in governance. The information covers such areas as guidance in product development, ownership of [...]
The existing technology market is being destroyed to make way for the new cloud services world. Cloud providers, leveraging virtualization, automation and their investments in infrastructure can provide a dizzying array of IT services from 30-75 percent cheaper than traditional IT providers. And they can do this using a variety of delivery models. That makes [...]
Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. [...]
Outsourcing Excellence Award — Most Collaborative: Barclaycard US and Firstsource “We are getting results that exceed our plan. By the end of the first year, performance of our former employees who are now on the Firstsource team was at or above what it was when we initiated the transition.” Brian Duffy, head of service and [...]
The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services [...]
By now you’ve probably read at least one of the 1,300 plus articles penned about the recent Amazon Web Services service interruption (including mine). Treff LaPlante, CEO, WorkXpress, sees a silver lining in the thunderstorms surrounding this event. “Even though none of us wanted to see this happen, it has become a beneficial educational experience [...]
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