Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has merged e-commerce with old-fashioned retail…
Heinz Makes Its New Provider Play Catch Up… Karie Willyerd was in a pickle. The general manager, executive and leadership development, for H.J. Heinz in Pittsburgh, Pennsylvania, had to present her succession suggestions to the CEO in January. She just signed an outsourcing agreement in December. Could the provider meet her inexorable deadline?
Outsourcing- Legal Voice: Clear Contracts Craft A Successful ASP Relationship… Robert Alpert has a unique view on the ASP world. Currently he is executive vice president and head of business development for eAttorney Inc. in Atlanta, Georgia, an ASP specializing in the legal industry. However, Alpert was a litigator before joining the ASP. So he has sat on both sides of the conference table and observed what makes a good outsourcing contract.
Sharing is a good thing, especially when it comes to business process outsourcing. The rise of shared services centers have produced significant economies of scale for buyers.
When Jim Smolesky got into the facilities management business, he figured he’d have to be part plumber, part electrician, even part structural engineer. But he never guessed he’d have to be part psychologist, too.
1929 was not a good year for investments. That was a good year for The ABC Companies, Inc. to begin its commercial collection business. In 1989 the company, located in Buffalo, New York, entered the outsourcing fray by handling 150,000 accounts for Motorola. Tim Smith, vice president of outsourcing for the Buffalo, New York supplier, says the No. 1 reason companies outsource to ABC is because the company can handle the entire collection process from A to Z, or, more specifically, from risk management to cash collection…..
Orange County, California was having a difficult time finding jobs for its welfare recipients. While there were 20,000 people on the welfare rolls, the county was only able to find positions for 1,200. Orange County officials knew they had to do something. So they divided the county, which is the home to Disneyland, in half. Then it outsourced half of its welfare-to-work program to Maximus, a McLean, Virginia supplier.
Clients come to us and say, ‘Get me up and running in the global economy.’ They know they don’t have the infrastructure, processes or people to do this in-house, so they turn to outsourcing, according to Maurice Rodriguez, manager of business development for LeapSource, a Phoenix, Arizona financial services Business Process Outsourcing (BPO) supplier. The BPO provides back office processing capabilities for its clients and delivers real time financial indicators to management….
The Every Woman’s Company needed 30 top salespeople nationwide for the roll out of its financial seminars for women. The company signed Erin Brockovich (the real person, not Julia Roberts) as its spokesperson. But the company found out quickly putting together a sales force was as easy as, well, as battling a big California polluter.
George Valentine is glad PeopleSoft is actually people hard. Valentine is the CEO of transchannel, an Application Service Provider (ASP) in Atlanta, Georgia, dedicated to companies that have already installed that ERP (Enterprise Resource Program (ERP). In a classic outsourcing scenario, transchannel frees companies from the daily headaches of managing complex ERP programs and lets them focus on their core businesses, according to Valentine.
ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.
BPO providers are finding that technology is becoming the foundation of every major business process. Technology is now a crucial arrow in their quiver. One of the best ways to outsource technology is through the Application Service Provider (ASP) model. In their desire to service their clients totally, many BPOs are forming partnerships with ASPs so they can add ASP services to their product mix.
The buyer and the supplier are just five hours apart by car. But from a business standpoint, they couldn’t be farther apart. The customer’s management grew up in capitalist western Europe. The suppliers’ formative years were spent in Communist eastern Europe. How do you fashion an outsourcing relationship that works?
An American company decided to outsource sensitive software development to a prominent Israeli firm. The outsourcing contract clearly stated that if a dispute arose, all judicial action would take place in New York City, the buyer’s domicile.
The Internet has made offshore outsourcing easier in many ways. But the basic problems inherent in these relationships haven’t changed. The speed has increased but the problems are the same, says Nich Mills, a partner with Procure-IT Strategic Contracting Consulting, an outsourcing consultancy in the Netherlands.
GoCargo.com is an on-line exchange for ocean freight. The site works like most B2B exchanges; shippers post their ocean freight shipments on the site…
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