The Little Things Make a Big Difference
Outsourcing Center, Kathleen Goolsby, Senior Writer
Need help with your direct marketing efforts? Find out what Chase Manhattan Mortgage learned about the crucial role a supplier can play in your success.
Research & Insight
Transition
Grabbing Rebounds
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.
Storehouse of Knowledge
Outsourcing Center, Kathleen Goolsby, Senior Writer
ELearning is more than applying technology to the learning process. If done effectively, it changes several business processes, and outsourcing is the best catalyst for those changes.
Outsourcing: Method for Scaling Steep Slopes
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn how the choice of an outsourcing partner is crucial in transforming a company’s catch-as-catch-can or by-the-seat-of-your-pants processes to world-class operations.
Presenting the 2002 Editor’s Choice Awards
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
It’s our privilege again this year to relate to you the stories of nine exceptional outsourcing relationships.
In the Eye of the Storm: Creating Flexibility for Outsourcing Turbulence
Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
How British Petroleum Began Using Outsourcing to Make its Dreams Come True
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.
All or Nothing at All: An Outsourcing Drama of Contrasting Characters
Outsourcing Center, Kathleen Goolsby, Senior Writer
Just knowing the objectives you want to achieve by outsourcing is not enough. You have to build a strong relationship. Here’s the story of innovative first steps taken to ensure the Bank had the right partner and that the parties won’t be having any tug-of-war incidents.
Turbo-charged, Friction-free Government
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out the strategy Pennsylvania used to redirect State employees’ talents to more value-add processes and the political minefields encountered along the way.
Getting Hitched
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.