When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really took off.
Clients come to us and say, ‘Get me up and running in the global economy.’ They know they don’t have the infrastructure, processes or people to do this in-house, so they turn to outsourcing, according to Maurice Rodriguez, manager of business development for LeapSource, a Phoenix, Arizona financial services Business Process Outsourcing (BPO) supplier. The BPO provides back office processing capabilities for its clients and delivers real time financial indicators to management….
The buyer and the supplier are just five hours apart by car. But from a business standpoint, they couldn’t be farther apart. The customer’s management grew up in capitalist western Europe. The suppliers’ formative years were spent in Communist eastern Europe. How do you fashion an outsourcing relationship that works?
Southern Company, an energy utility holding company, knows the importance of the HR department to an employee. Because of the physical and operational diversity of the $35 billion plus company, the electric company thought it might be a good idea to centralize the focus of it benefits administration by outsourcing, in order to improve efficiency for its 32,000 employees.
There are many reasons for a company to choose outsourcing, but usually not included among them are averting natural disasters. Well, it is now safe to add it to the list. Unisys’ service center in Eagan, Minnesota is equipped to the hilt with IT (information technology) security…
One of the objectives of many outsourcing deals is to reduce costs and in the past this often meant a reduction in IT labor expenses or layoffs, says analyst Allie Young of Dataquest…
An employee who finds out by way of the rumor mill that their job is being outsourced isn’t going to feel to good about their employer or the company their job is transitioning to, says Bob Evans, vice president and general manager of Unisys Outsourcing.
The process of choosing a viable vendor from the thousands on the market can be chaotic. And for companies that aren’t faced with outsourcing issues every day, a lack of knowledge on the protocol for selecting and integrating an outsourcer can lead to problems…
The objective of transition management is three-fold. One, to ensure that there is no disruption to your business. Two, to hand off responsibilities at a specific time. Three, to make sure the transition is smooth and orderly.
Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.
Enterprise Resource Planning (ERP) solutions are increasingly attractive to clients who recognize the benefits of enterprise-wide integration of information technology, applications and business processes.
Back in 1995, Michael A. Boyle, associate hospital director, William Beaumont Hospital, was in a quandary. The hospital had identified facilities management as an area where they wanted to reduce costs without sacrificing the quality for which the hospital system is known, but the traditional approaches had not yielded any solutions.
Major changes are taking place at General Motors. After an approximate 12-year relationship with EDS as the sole provider of IT services, GM’s Locomotive Group is moving into a multi-vendor relationship, with Computer Sciences Corp. (CSC) joining EDS as an IT provider.
When Lyle Hughes, Compaq Services delivery manager, Compaq Computer Corporation, talks about managing a multi-vendor outsourcing relationship, he draws on five years of day-to-day, hands-on experience.
While the glamorous multi-vendor deals are the ones garnering most of the attention in outsourcing, the real growth in that area will come in the less sophisticated arrangements. That’s the opinion of Bill Martorelli, an industry analyst formerly with Giga Information Group.
Ah, the honeymoon stage of a business relationship, that early stage when everyone is enthusiastic, when you envision benefits that will continue to multiply, when you celebrate each small increment of success. You’re focused on the objectives of the agreement. You talk frequently. You nip and tuck and shape exactly the relationship you know you need.
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