Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.
Outsourcing Center, Kathleen Goolsby, Senior Writer
IT outsourcing is no longer a commodity. Here’s a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The insurer’s sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the last 18 months, Channel Life took on 450,000 new policies, four times the number of policies it had.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Email archiving is a hot technology for 2006, solving corporate and compliance challenges. Here’s what an investment management firm learned when shopping for an outsourced email archiving solution.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Circuit City spun off CarMax, the car retailer had no HR department. CarMax had to decide whether it should gear up PeopleSoft and keep the function in-house or outsource. Outsourcing won because of the supplier’s depth of functions in addition to the cost savings.
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