Research & Insight

Cloud

Big Data/Analytics

The Shift to a Patient-Centric Healthcare Ecosystem

Adam Nelson, Vice President, Industry Solutions, HealthCare and Life Sciences, NTT DATA

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, via the channel they prefer. Additionally, it all must be their information, and it must be accurate. Thus it has become imperative …

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Omer Minkara, Research Director, Contact Center & Customer Experience Management Aberdeen Group, A Harte Hanks Company

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data and improve customer experience. Learn about best in class strategies in the new Harte Hanks point of view paper …

Why Financial Regulations Drive Big Data

Outsourcing Center, Staff Writer

How do financial regulations drive big data? Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance …

Privacy Concerns and the Monetization of Big Data

Outsourcing Center, Patti Putnicki, Business Writer

It is easy to get caught up in the greatness of Big Data analytics. It’s a marketer’s dream: tracking customer activity; understanding what he or she is thinking, doing—using this information to transform every interaction into unexpected delight. To know the customer is to love the customer, and companies everywhere are showing that love through …

Can You Really Turn a Marketing Manager into a Data Scientist?

Debbie Fisher, Business Writer, Outsourcing Center

You knew John Smith was a great fit to energize your marketing organization. But can a few tools turn him into a data scientist? If you think so, you may be kidding yourself. Worse yet, without exploring new cloud business intelligence (CBI) tools you may be shortchanging your organization from obtaining rich insights to help …

Faking the Big SEO

Outsourcing Center, Patti Putnicki, Business Writer

Your social media campaign not so well “liked?” Facebook friend-count a little sparse? Don’t despair. If you’ve got the money, somebody’s got the time to click, like and Friend away. Today, offshore click farms are popping up on every digital corner, ready to follow you, like you, link to you or provide any other form …

BPO for the Next Generation

Outsourcing Center

How analytics, insights and innovation are revolutionizing the outsourcing industry. Take a look at the next generation of BPO! Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main elements: cost reduction, transaction processing of non-core functions (such as human resources and finance and …

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right …

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