BYOD

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

The Impact of Wearable Mobile on MDM Strategies

The Impact of Wearable Mobile on MDM Strategies

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You […]

Is it Time to Replace BYOD with CYOD?

Is it Time to Replace BYOD with CYOD?

Why do people want to bring their own device to work? There are two main reasons. First, employees, especially the new millennials, are more comfortable with their own mobile devices. They have never lived without them. Secondly, company hardware is, well, clunky, outdated and difficult to use—what we have at home is superior technology. There […]

Criminals Turn to Outsourcing to Launch Distributed Denial of Service Attacks

Criminals Turn to Outsourcing to Launch Distributed Denial of Service Attacks

Here’s one sign that outsourcing has become an accepted global business strategy: the criminals have adopted it! Yes, friends, neighbors and countrymen, criminals are hiring IT experts to perform distributed denial-of-service (DDoS) attacks, which effectively bring down Websites. NSFOCUS, Inc., a company that provides enterprise-level network security solutions and services, tracked 168,459 individual DDoS attacks […]

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is […]

Five Big Myths About Managing Applications in the Cloud

Five Big Myths About Managing Applications in the Cloud

Say the word ‘cloud’ and the energy in the room instantly increases. People move to the edge of their chairs.  Eyes light up and more often than not, lively conversation ensues. This excitement is not unfounded. Cloud computing is one of the biggest things to disrupt  the IT industry in decades; and a delivery model […]

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

Social, Mobile, Analytics and Cloud: A SMAC in the Face for Industrial-Age Business Models

It’s no secret that our mobile devices and social networks are rapidly transforming our relationships with people and data. Analytics have driven customer intimacy to previously impossible levels; the cloud has irrevocably changed the way we store and share information. A report from Forrester Research declares that by 2016, we will have 10 billion mobile […]

Five Market Trends in Mobility and Semiconductors

Five Market Trends in Mobility and Semiconductors

“Innovation is exploding in the semiconductor business because of mobile devices,” says Arvind, leader of Wipro’s global semiconductor business. Why? Because consumers are becoming choosy. “Companies have to keep up with consumers’ expectations. If they don’t, they will become irrelevant,” adds the Wipro executive. Three underlying market demands are creating the five trends. The three […]

The Rise of Private App Stores: The Emerging IT Outsourcing Trend | Article

The Rise of Private App Stores: The Emerging IT Outsourcing Trend | Article

There has been a radical shift in the way apps are built, distributed, deployed, managed, upgraded, used and retired. Employees, customers, clients and partners today use their smartphones or tablets to visit an iOS, Android, BlackBerry or Windows app store – depending on their device – and download the apps they believe will improve their […]

Business Innovation or Innovative IT? That Is the Question | Article

Business Innovation or Innovative IT? That Is the Question | Article

Innovation. It’s the watchword of the day and the aspiration of companies of all sizes, in nearly every industry. But, what exactly should companies be striving for: business innovation or innovative IT? The answer is a resounding, “yes.” By definition, business innovation is the creation of economic value—value for customers or a competitive advantage. That’s […]

Superior Applications Services Help Manage Print-to-Digital Transformation | Article

Superior Applications Services Help Manage Print-to-Digital Transformation | Article

2013 Outsourcing Excellence Awards Winner BEST IT APPLICATIONS: Dex One and HCL “I’ve been in outsourcing engagements before, and our relationship with HCL America has definitely exceeded my expectations.” Eugene Kovnatsky, Vice President of Consumer Platforms Engineering, Dex One Dex One, a leading marketing services company in the United States, has approximately 1,500 dedicated marketing consultants […]

Transforming Service Organizations to Next Generation Operations | White Paper

Transforming Service Organizations to Next Generation Operations | White Paper

Service organizations at manufacturing companies are rapidly evolving. This white paper charts how service organizations can transform themselves into a next generation operation, undergoing a metamorphosis from cost center to profit center. The survey found manufacturers expect their service operations to improve their relationships with their customers and even serve as a differentiator. This is […]

Remixing Your Retro IT Structure for Today’s World | Article

Remixing Your Retro IT Structure for Today’s World | Article

Cloud, virtualization, automation and mobility have fundamentally impacted the way businesses operate; yet many IT departments maintain the same roles and organizational structures that they’ve had for the past 15 years. And, for a lot of companies, that’s making IT more of a roadblock than an enabler. “I think one of the biggest challenges IT […]