Cloud/Mobility

Getting Your Business Ready for the Internet of Things (IoT)

Getting Your Business Ready for the Internet of Things (IoT)

According to an Information Week report, Internet Protocol Version 4 (IPv4)[i] has almost run out of addresses for devices. That’s why IPv6 had to be introduced: to ensure that we can move from the 10 billion connected devices today (more than the population of the world) to over 50 billion connected devices in 2020, according […]

How to Use Customer Data to Improve Your Customer Experience in the Call Center

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your […]

Top Four Reasons to Outsource Managing BYOD

Top Four Reasons to Outsource Managing BYOD

One way to manage the complexity and bring down the pain of Bring Your Own Device (BYOD) adoption is to outsource the complete process—the strategy, plan, implementation, onboarding users, support and maintenance. Along the way, outsourcing will improve the ability to build an innovative application ecosystem that is robust, improves employee satisfaction and delivers enhanced […]

HP Splits Up—Tsunami or Fair Winds?

HP Splits Up—Tsunami or Fair Winds?

Over the last 20 plus years, I have seen the industry change in waves.  The early years were all about EDS, CSC and a reluctant IBM.  Those were the days of the big deal cowboys who defined whole segments of the industry.  The last 15 years have been mostly about the Indian heritage providers who […]

Cloud Contracts: Four Legal Traps to Avoid

Cloud Contracts: Four Legal Traps to Avoid

Read that cloud computing contract again. Trust us, it’s not as simple as it looks. Here are four legal traps to look out for before signing on the dotted line for a cloud-based service. 1. Intellectual Property Exposure “When moving trade secrets to the cloud, the customer must ensure the cloud provider has adequate protections […]

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Cloud Contract Checklist

Cloud Contract Checklist

The cardinal rule is that before you sign a cloud-based outsourcing contract, ensure your contingency and disaster recovery plans are water tight. Mitigating risk is the responsibility of the end user as is extracting value from outsourcing contracts (with or without cloud-based elements). Today, every outsourcing contract must have the following considerations:   Short-term Outsourcing/ […]

Wearable Technology, Corporate Wellness Programs and the Future of Healthcare

Wearable Technology, Corporate Wellness Programs and the Future of Healthcare

Welcome to the age of the Quantified Self; an era of physical enlightenment, fueled by the onslaught of wearable health monitoring devices. These wristbands, watches and high-tech apparel track everything from footsteps and heart rates to sleep patterns and stress levels—creating biological “selfies,” delivered straight to smartphone on cue. From out of nowhere, wearable fitness […]

Transition to Cloud: Challenges and Best Practices

Transition to Cloud: Challenges and Best Practices

Just a short while ago—around 2010—the CIOs of many major companies were understandably reluctant to adopt the cloud as their strategic IT solution. Cloud was more of a promising concept that was widely discussed, but very few enterprise leaders really had a clear picture of the possible capabilities and benefits vs. the pitfalls associated with […]

Enterprise Cloud Adoption Survey 2014: Summary of Results

Enterprise Cloud Adoption Survey 2014: Summary of Results

The Everest Group and Cloud Connect launched the Enterprise Cloud Adoption Survey in 2012 to better understand and measure how and why organizations are using cloud solutions, what’s driving their adoption, the challenges they face, and what they plan do in the future. Primary objectives of the 2014 Enterprise Cloud Adoption Survey summary report:   […]

By June 10, 2014 Read More →
How Managed Cloud Produced Big Business Benefits for Sony Playstation

How Managed Cloud Produced Big Business Benefits for Sony Playstation

2014 Outsourcing Excellence Awards Best ITO—Infrastructure Sony Playstation and Oracle “We were able to achieve our goal of creating an outsourcing center of excellence due to Oracle’s willingness to take a long-term view of the relationship and the exceptional efforts of my business application team.”    Sreedhar Vaidyanathan, Sony Computer Entertainment America, Playstation Business Unit […]

Ford Drives Automotive Infotainment via Innovative Outsourcing

Ford Drives Automotive Infotainment via Innovative Outsourcing

2014 Outsourcing Excellence Awards Most Innovative Ford Motor Company and Luxoft  “We’ve used outsourcing at Ford for many years, but this project delivered several firsts for our product development team—a partnership with global provider Luxoft and an automotive infotainment breakthrough.”          Julius Marchwicki, Global Product Manager Outsourcing is not new to Ford Motor Company, a […]

Focus and Trust Help Mobiltel Deliver Customer-centric Services

Focus and Trust Help Mobiltel Deliver Customer-centric Services

2014 Outsourcing Excellence Award Best Going the Extra Mile Mobiltel and Amdocs  “By working with a best-in-class service provider as Amdocs, we have been able to focus our efforts in going the extra mile for our customers by launching new services and providing unparalleled customer support.” Plamen Zyumbyulev, Director Network and IT Operations The Bulgarian […]

Augment Your Reality with Mobile Apps

Augment Your Reality with Mobile Apps

The over-riding mantra for practically all developers will be “Go mobile” in 2014. For those who are already in the space, it will be “Stay mobile” Mobile apps are like a new puppy left home alone – they’re everywhere and into everything. That’s because mobile devices are no longer just a means to keep in […]

How Mobile Is Redialing HR

How Mobile Is Redialing HR

Mobile phones have morphed from a communication device to a business tool. HR departments have noticed. They are putting mobile technology in almost every process—from talent acquisition to training to performance reviews. “We see this evolution becoming a revolution,” says Rayanne Thorn, vice president of product marketing and strategy for Technomedia, an integrated global talent […]