Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out the strategy Pennsylvania used to redirect State employees’ talents to more value-add processes and the political minefields encountered along the way.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies work with their suppliers to aggressively reduce costs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Business transformation becomes the No. 1 reason to outsource.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In any vendor relationship, you can let the vendor manage you and direct you, but I’m not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually make decisions based on that, advises Vickie Pettee, Manager, Global Compensation and Benefits for Nokia.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Neither rain nor snow… You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! — at least not for organizations that depend on it as their primary communication vehicle.
Chris Pryer, Business Writer
Today roads, and the maintenance they require, are as important as the vehicles that traverse them. And if you’ve paid any attention to today’s news — or your daily commute to work — you are probably aware that roads, like much of America’s infrastructure, are literally going to pot. Local streets, county and state roads and highways, even the nation’s mighty interstates — they are all crumbling under the sheer weight and volume of our ultra-mobile society. State and local governments are hamstrung with the challenge of meeting other fiscal responsibilities (mainly social services) that have greater priority, as well as funding much-needed street and road maintenance and expansion. These projects take a lot of time — and money. To save both, governments are looking to the private sector to do the job of maintaining streets and roads.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The MG sport car is its history. The MG Salute car is its future. The M.G. Rover Group decided to outsource so it could introduce its new models faster.
Outsourcing Center, Kathleen Goolsby, Senior Writer
People are doing wireless today without having thought about it first, and now they have some real problems, states John Stehman, principal analyst with the Robert Frances Group. They can’t even support all the devices they have out there. They have five to seven different devices and the help desk doesn’t even know what some of them are. Wireless technologies are still experimental, and Thomas Tunstall, Ph.D. with KPMG Consulting, believes it’s difficult to know which applications will catch on and which providers will be successful. Wireless technology is changing, coverage is changing, and providers and pricing are changing. Users are trying to decide if applications will have value. To enter this world requires a strategy built on flexibility and minimizing risk; both are best accomplished by outsourcing.
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